Aaliyah Lopez
Ware,MA
Summary
Motivated professional with successful background in Customer Service offering advanced money handling and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Lowes
Ware, MA
01.2018 - Current
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed customers, offering assistance to help find store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Managed cashier shifts and breaks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Placed merchandise in bags or boxes and gave packages to customers.
- Resolved issues with cash registers, card scanners and printers.
- Answered phone calls to assist customers with questions and internet orders.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Helped customers find store locations and complete purchases.
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Stayed up to date on current item discounts to support promotions.
- Redeemed promotional coupons and food stamps and figured discounts.
- Counted product stock to maintain inventory records.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Accurately handled over $500,000 of payments daily in cash and credit cards payments for in store products or big purchases.
- Processed returned items in accordance with store policy.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Sandwich Artist
Subway
Ware, MA
06.2016 - 01.2018
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Completed opening, closing and shift change tasks by following company guidelines.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Restocked kitchen supplies by rotating food according to dates and making sure food is fresh at all times.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept customer and food preparation areas clean and well-organized.
- Answered guest questions, delivering most accurate and updated information available.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Completed efficient store opening and closing procedures each day.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Ware High School
Ware, MA06.2019
Skills
- Money Management
- Merchandise restocking
- Sales and Promotions
- Customer Service
- Payment processing
- ID verification
- Scanner operations
- Coin counting
- Cash register operation
- Product Knowledge
- Maintenance
- Computer Skills
Timeline
Customer Service Cashier
Lowes
01.2018 - Current
Sandwich Artist
Subway
06.2016 - 01.2018
High School Diploma -
Ware High School