Karmin “Alexis” Elmore
Customer Care Specialist
Summary
Experienced Customer Service Professional with five+ years in call centers and retail environments. Adept at sales, customer care and support, and appropriate follow up. Familiar with major customer care software, conflict resolution, and possess a positive attitude.
Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Malin
Carrollton, Texas
05.2023 - Current
- In bound service calls
- Scheduled and managed technicians for service calls
- Daily meetings for service summaries
Dispatcher/Customer Service
Lex Air Conditioning and Heating
Carrollton, TX
03.2020 - Current
- Handle 100+ customer interactions per day, provide excellent customer service to ensure customer satisfaction
- Responsible for training new hires
- Data entry (merging, cleaning up accounts and confirming the correct info is on file)
- Assisted with inbound and outbound calls
- Provide technical support over the phone (minimal)
- Generate reports for management and training purposes
- Collect payments for everyday services and for collections
- Schedule service calls, maintenances, warranties and other services
- Maintained and organized deliveries for warehouse (confirming orders received)
Customer Service Representative
Chewy
Dallas, TX
08.2018 - 03.2020
- Handled 150+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently
- Collated source data such as customer names, addresses, phone numbers, and credit card information and entered data into various customer service software
- Remained courteous and calm at all times, even during moments of intense customer displeasure
- Explained benefit rewards and incentive programs to customers
Customer Service Representative
Home Team Pest Defense
Carrollton, TX
09.2017 - 08.2018
- Made outbound calls to potential clients to sell the company's pest control services and provided excellent customer service ensuring repeat business
- Coordinated with Human Resources on appropriate management of newly hired and existing employees
- Responsible for data entry and monthly report management for residential clients
- Handled all aspects of accounts receivable including bank deposits and general accounting
- Dispatched technicians and coordinated services with builders and contractors
Warehouse Administrator
Steve Hoegger and Associates, Inc
Dallas, TX
06.2017 - 09.2017
- Compile and document the quantity and type of equipment, merchandise, and supplies stocked in the warehouse
- Inspected all merchandise for damages and discrepancies with paperwork
- Followed all safety rules and regulations
- Completed logs accurately and on time
Nanny
Lewisville, TX
08.2016 - 09.2017
- Cared for a 4 year old child
- Prepared and served nutritionally balanced meals
- Organized fun and educational games, read story books and planned crafts
- Organized outdoor activities such as walking to the local playground and park
- Managed child's daily schedule to include meals, school, and recreational activities
Class Lead
The Learning Center
Plano, TX
06.2015 - 08.2016
- Float: worked with all age groups (infants-after schoolers)
- Kept the classrooms clean, well maintained, and free from hazards
- Assisted with organized activities (naps, meals, play, and class time)
- Utilized appropriate language, interactions, and positive discipline
- Demonstrated knowledge of early childhood theories and practices by teaching lessons and modeling positive behavior
Shift Lead
Jamba Juice Shops at Legacy
Plano, TX
07.2015 - 07.2016
- Greeted customers and took orders, suggested menu items, and add ons to increase revenue
- Assured dining and work areas were clean and well stocked
- Promoted to Shift Leader which required a variety of skills including: training new hires, scheduling, monitoring performance during the shift, inventory management, and balancing the cash registers at the close of shift
Team 2 Birthday Coordinator
CEC Entertainment, Inc
Plano, TX
12.2013 - 06.2015
- Made outreaches to confirm reserved party packages and necessary details
- Assisted the guest in choosing a package that was to their party needs
- Organized and maintained inventory needed to guarantee success for all parties
- Responsible for training and monitoring performance of coworkers to create the best party experience possible
Education
Bachelors of Business Management -
Collin County Community College
Plano, TX01.2025
High School Diploma -
Plano Senior High School
Plano, TX01.2016
Skills
- Customer Support
- Call Center
- Customer Service
- Customer Care
- Childcare
- Classroom Management
- Organizational Skills
- Conflict Management
- Mentoring
- Money Management
- Training
- Time management
- Technical skills
- Microsoft office suites
- Zoom
- Excel
- Teams
- Order coordination
Timeline
Customer Service Cashier
Malin
05.2023 - Current
Dispatcher/Customer Service
Lex Air Conditioning and Heating
03.2020 - Current
Customer Service Representative
Chewy
08.2018 - 03.2020
Customer Service Representative
Home Team Pest Defense
09.2017 - 08.2018
Warehouse Administrator
Steve Hoegger and Associates, Inc
06.2017 - 09.2017
Nanny
08.2016 - 09.2017
Shift Lead
Jamba Juice Shops at Legacy
07.2015 - 07.2016
Class Lead
The Learning Center
06.2015 - 08.2016
Team 2 Birthday Coordinator
CEC Entertainment, Inc
12.2013 - 06.2015
Bachelors of Business Management -
Collin County Community College
High School Diploma -
Plano Senior High School
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