Aaliyah Losoya
Killeen,TX
Summary
Dynamic professional with strong problem-solving and customer-oriented skills in food service and call center environments. Experienced in staff management and inventory control, consistently delivering high-quality service and maintaining operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Supervisor, Cook, Barista, Server
Baguette Bistro
Killeen, TX
01.2026 - Current
- Trains newly hired baristas/cooks on easy and effective ways to read and memorize drink/dish making recipes, overseeing a steady workflow.
- Educates new hires on how to navigate the cash register and understand reoccurring system errors avoiding any conflicts with customers.
- Manages weekly inventory brainstorming ways to minimize food waste and shortages by keeping track of low and high demand products.
- Prepares orders between the kitchen and drink station while running orders out during rushes and maintaining food quality under pressure.
- Addressed and de-escalated customer grievances by providing fair and quick solutions while following company policies to my best ability.
- Managed nightly closing procedures such as sanitation, food preparations, and securing cash drawers.
Store Manager
Rock and Roll Ice Cream Parlor
Killeen, TX
12.2024 - 03.2026
- Maintained and taught strict health and safety standards daily to ensure the store passes health code regulations.
- Trained new team members on suggestive selling, food safety guidelines, menu knowledge, portion control and cash handling procedures.
- Created a welcoming environment by connecting with customers and using a personalized approach to successfully make intuitive menu suggestions.
- Coached a fast paced, positive team resulting in high employee morale and successfully reducing staff turnover.
- Supervised daily operations managing a team of only two crew members continuing to provide exceptional customer service while under pressure due to high-volume orders.
Call Center Representative
Maximus
Killeen, TX- Remote
01.2023 - 05.2024
- Responded to high volume calls regarding state programs-educating callers on said programs, as well as guiding callers through online portals.
- Demonstrated active listening and empathy to de-escalate calls and guide callers to their appropriate solutions or resources.
- Interacted with diverse populations utilizing translation services when necessary to assist non-english speaking callers successfully.
- Kept up-to-date with program knowledge such as program policies, eligibility requirements, and enrollment procedures to provide current information to callers.
- Accurately documented caller interactions and updates within the database to ensure seamless follow ups.
- Maintained strict adherence to HIPPA, CMS regulations, and company policies while handling sensitive recipient data and personally identifiable information.
- Consistently met key performance indicators, including Call Control and Quality Assurance scores.
Education
High School Diploma -
Killeen High School
Killeen, TXSkills
- Cash handling
- Workplace safety
- Staff management
- Strategic planning
- Effective multitasking
- Customer-oriented
- Training and mentoring
- Inventory control and record keeping
- Sales monitoring
- Problem-solving
- Sales and upselling
- Active listening
Timeline
Shift Supervisor, Cook, Barista, Server
Baguette Bistro
01.2026 - Current
Store Manager
Rock and Roll Ice Cream Parlor
12.2024 - 03.2026
Call Center Representative
Maximus
01.2023 - 05.2024
High School Diploma -
Killeen High School