Professional Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline

Aaliyah Ross

Dicks Sporting Goods
Lakeland
1
Language
1
Certification
7
years of professional experience

Dedicated and adaptable professional with experience in customer service, sales, education, and retail. Skilled in assisting customers, building positive relationships, managing responsibilities efficiently, and working effectively in fast-paced environments. Known for strong communication, teamwork, reliability, and a willingness to learn and take on new challenges.

Work History

Manager

4 Years 7 Months
Dicks Sporting Goods | 01.2022 - Current
  • Assisted team members in developing and implementing training programs to improve product knowledge.
  • Supported daily operations by monitoring compliance with company policies and procedures.
  • Facilitated initiatives to enhance customer service standards leading to better satisfaction scores.
  • Aided in monitoring performance metrics by providing feedback and coaching to boost team productivity.
  • Improved customer satisfaction by promptly resolving disputes and maintaining effective communication while delivering quality service.

Enrichment Instructor- Manager

1 Year 2 Months
Schowe Boys & Girls Club | 11.2020 - 01.2022
  • Assisted in creating and delivering engaging enrichment programs for youth that encouraged creativity and critical thinking.
  • Worked alongside team members to improve program delivery and support participant engagement.
  • Built strong relationships with parents to maintain open communication channels for collaborative support of student growth.
  • Encouraged a growth mindset among students through regular support, goal setting, reflection activities, and recognition of achievements.

Style Advisor

1 Year 1 Month
Justice | 10.2019 - 11.2020
  • Guided customers in selecting fashionable items and styling techniques to improve shopping satisfaction.
  • Organized product displays to reflect seasonal campaigns and adhere to brand guidelines.
  • Supported onboarding of new staff by sharing insights on product information and engaging customers effectively.
  • Helped customers choose suitable outfits for special events to create enjoyable experiences.
  • Delivered high-quality customer service by addressing inquiries and resolving issues swiftly to enhance satisfaction.
  • Kept workspace orderly by ensuring all products were correctly labeled and ready for display on the sales floor.
  • Engaged in continuous training to remain informed about market trends and advance professional skills.

Education

Associate of Arts

Polk State College | Lakeland, FL | 05.2024

High School Diploma

Lakeland Senior High school | Lakeland, FL | 05.2021

Skills

Leadership
Customer Service
Mentoring
Communication Skills
Decision Making
Coaching & feedback
Team scheduling
Conflict resolution
Inventory control
Merchandising standards

Certification

  • National Honor Society Certification
  • Community Service Certification

LANGUAGES

Bilingual: English & Spanish

Timeline

Manager

Dicks Sporting Goods
01.2022 - CurrentRead More

Enrichment Instructor- Manager

Schowe Boys & Girls Club
11.2020 - 01.2022Read More

Style Advisor

Justice
10.2019 - 11.2020Read More

Lakeland Senior High school

High School Diploma
Read More

Polk State College

Associate of Arts
Read More
Aaliyah Ross