A'aliyah Stewart
natchitoches,Louisiana
Summary
Efficient and skilled in customer interactions in fast-paced environment, now seeking to transition into new field. Developed expertise in managing customer needs and resolving issues effectively. Aiming to leverage these skills to contribute and grow in new, dynamic role.
Overview
6
6
years of professional experience
Work History
Overnight Customer Service Representative
Teleperformance USA
Remote
06.2020 - Current
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Handled escalated issues, employing conflict resolution strategies to enhance customer satisfaction.
- Analyzed customer feedback to identify trends and recommend enhancements to service protocols.
- Collaborated with cross-functional teams to address systemic issues impacting service delivery.
- Monitored performance metrics to ensure adherence to quality standards and improve overall service effectiveness.
Education
Associate of Science - Phlebotomy & Electrocardiogram
Bossier Parish Community College
Bossier City, LA05-2026
Skills
- Complaint handling
- CRM software
- Teamwork and collaboration
- Customer service
- Attention to detail
- Computer skills
Timeline
Overnight Customer Service Representative
Teleperformance USA
06.2020 - Current
Associate of Science - Phlebotomy & Electrocardiogram
Bossier Parish Community College