Aaliyah Thompson
Lewisville,Tx
Summary
Dynamic customer service professional with extensive experience at ABC Home and Commercial Services, excelling in complaint resolution and payment processing. Proven ability to enhance team performance through effective training and collaboration. Recognized for maintaining accurate records and delivering exceptional service, ensuring customer satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ABC Home and Commercial Services
Lewisville, Texas
06.2024 - 01.2026
- Delivered customer service support by addressing inquiries and resolving issues to enhance customer satisfaction.
- Resolved customer complaints in a timely and professional manner.
- Responded to customer inquiries regarding services and pricing options to facilitate informed decision-making.
- Coordinated scheduling of service appointments to optimize technician availability.
- Collaborated with technicians to schedule appointments for service calls.
- Processed service requests through internal systems efficiently.
- Maintained accurate customer records in the database system.
- Boosted sales through effective product promotion and customer engagement.
- Accounting(taking payments via phone)
Trainer
Chick-Fil-A
Lewisville, Texas
12.2022 - 10.2024
- Developed training programs for new team members at a fast-paced restaurant.
- Led hands-on training sessions to enhance employee skills and overall performance.
- Monitored trainees' progress and provided constructive feedback for improvement.
- Coordinated workshops on customer service excellence and operational best practices.
- Supported team members in maintaining focus on responsibilities during high-pressure shifts.
- Processed customer requests efficiently to enhance dining experience.
- Coordinated food presentation at the expo station during service hours.
Flex work force
Hy-Vee
Davenport, Iowa
01.2022 - 08.2022
- Fulfilled online orders to ensure timely customer satisfaction
- Delivered customer service support to enhance shopping experience
- Verified inventory accuracy to maintain stock integrity
- Stocked shelves with products
- Liquor department
- Online orders
Team Member
Chick-Fil-A
Davenport, Iowa
10.2021 - 01.2022
- Engaged with customers to create memorable dining experiences and boost satisfaction.
- Delivered prompt and friendly customer service in fast-paced dining environment.
- Collaborated with team to streamline food preparation and ensure timely delivery.
- Prepared ingredients for cooking by chopping, measuring, and organizing food items in the kitchen.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in training new team members on operational procedures.
Education
High School Diploma -
Lewisville High School
Texas03.2024
Skills
- Call center operations
- Complaint resolution
- Sales techniques
- Payment processing
- Scheduling appointments
- Database management
- Minute taking
- Accounting
- Employee training
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
Certification
- Servsafe, 2023/2024
- Food handlers, 2020, 2022, 2024
- National CPR, 2022
Additional Information - Job History
Joined Civil Air Patrol in High School, this helped me build my professional skills, respect and discipline that I use in my everyday life.
Timeline
Customer Service Representative
ABC Home and Commercial Services
06.2024 - 01.2026
Trainer
Chick-Fil-A
12.2022 - 10.2024
Flex work force
Hy-Vee
01.2022 - 08.2022
Team Member
Chick-Fil-A
10.2021 - 01.2022
High School Diploma -
Lewisville High School