Aaliyah Umphrey
Upper Marlboro,MD
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bozzuto - Halstead Square Lotus
Fairfax, VA
01.2023 - 11.2024
- Welcoming residents and visitors into lofts and lotus
- Answering phone calls and doing warm call transfers in a professional manner
- Providing visitors and any guest lockouts with latch keyless entry
- Protects confidentiality of all residents
- Scans and logs packages in and out for all residents
- Provides property with shift logs for each shift
FedEx Package Handler
FedEx Ground
Upper Marlboro, MD
04.2022 - 03.2023
- Sorting packing
- Loads and unloads packages in warehouse
- Making sure packages are properly sorted
- Prepares packages for delivery using scanners, handheld printers, and other packaging materials
Remote Call Center Representative
Conduent
South Carolina
01.2022 - 01.2023
- Microsoft Excel experience
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Remote Sales Associate
Macy's
Arlington, VA
11.2020 - 05.2021
- Ensures high levels of customer satisfaction through excellent sales and service.
- Assist customers with issues and concerns they are experiencing during the use of the product and/or services
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Education
High school diploma -
Frederick Douglass High School
05.2021
Skills
- Communication skills
- Customer service
- Conflict Management
- Data entry
- Microsoft Excel
- Front desk
- Cash handling
- Cash register
- Retail sales
- Guest services
- Sales
- Basic math
- Phone etiquette
- Organizational skills
- Microsoft Word
- Microsoft Office
- Time management
- English
- Computer skills
- Office experience
- Driving
- CRM Software
- Delivery driver experience
- Documentation review
Certification
- Driver's License
- X-Ray Certification
- CPR Certification
- Cosmetology License
- Non-CDL Class C
- First Aid Certification
Additional Information
References sent upon request
Timeline
Front Desk Receptionist
Bozzuto - Halstead Square Lotus
01.2023 - 11.2024
FedEx Package Handler
FedEx Ground
04.2022 - 03.2023
Remote Call Center Representative
Conduent
01.2022 - 01.2023
Remote Sales Associate
Macy's
11.2020 - 05.2021
High school diploma -
Frederick Douglass High School