Aaliyah Urbina
Hanover Park,Illinois
Summary
Thoughtful leader with strong analytical and problem-solving abilities to drive business results. Have full ownership of strategic thinking to identify and capitalize on opportunities for growth and efficiency. Keen ability to analyze data and develop effective solutions to problems. Deliver symmetry with forward-thinking organizations that strive for meaningful impact.
Overview
6
6
years of professional experience
Work History
Office Agent
Manpower Agency
05.2024 - Current
- Organize data for cargo and flights
- Prepared paperwork to be delivered to designated countries
- Send emails to inform destinations of important cargo
- Communicate with companies to make sure paperwork is appropriate for data entry
- Train new employees on systems used for data entry
2ND ASSISTANT FRONT END MANAGER
Menards Inc
07.2023 - 04.2024
- Provided leadership, guidance, and mentoring to junior staff members.
- Performed regular audits of register transactions for accuracy and discrepancies.
- Trained and mentored team members to achieve front-end operational goals.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Monitored cash flow management activities to ensure accuracy and accountability.
- Successfully managed customer service issues with a focus on providing excellent solutions.
- Kept checkout areas clean and organized by delegating tasks to team members.
- Greeted customers entering store, responding promptly to needs.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
INVENTORY CONTROLLER
Menards Inc
03.2023 - 07.2023
- Utilized computer software to track stock levels, deliveries, and orders.
- Responded quickly to customer inquiries related to product availability or shipment status.
- Removed damaged or outdated inventory items from store shelves.
- Investigated discrepancies between physical counts and system information as needed.
- Managed the physical movement of goods within the warehouse.
- Arranged stock and materials for easy access by inventorying by size, weight and shape.
CASHIER
Menards Inc
04.2022 - 03.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
MENTOR
Chicago Youth Centers - Rebecca K. Crown
07.2019 - 08.2019
- Created an environment that enabled open communication between mentor and mentee relationships through active listening techniques.
- Built relationships with youth by planning and participating in activities together.
- Provided guidance on how best to navigate through challenging situations both inside and outside of school environments.
- Observed students during classroom and played activities to evaluate students' performance, behavior, social development, and physical health.
CHILD CARETAKER
Little Stars Daycare and Learning Center
04.2019 - 04.2019
- Performed daily housekeeping duties including cleaning up after meals, tidying play areas, washing dishes.
- Assisted in potty-training toddlers when necessary.
- Incorporated learning opportunities into everyday routines and activities.
Education
Undecided
Albion College
Albion, MIHigh School Diploma -
Muchin College Prep
Chicago, IL01.2019
Skills
- Customer service excellence
- Decision making
- Multitasking
- Adaptability
LANGUAGES
English Native
Spanish Conversational
Timeline
Office Agent
Manpower Agency
05.2024 - Current
2ND ASSISTANT FRONT END MANAGER
Menards Inc
07.2023 - 04.2024
INVENTORY CONTROLLER
Menards Inc
03.2023 - 07.2023
CASHIER
Menards Inc
04.2022 - 03.2023
MENTOR
Chicago Youth Centers - Rebecca K. Crown
07.2019 - 08.2019
CHILD CARETAKER
Little Stars Daycare and Learning Center
04.2019 - 04.2019
Undecided
Albion College
High School Diploma -
Muchin College Prep
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