Aaniyah Johnson-Occeus
Waltham,MA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Donut Villa. Skilled in accurate cash handling and effective multitasking, demonstrated by consistently meeting business needs with flexibility. Recognized for patience, empathy, and fostering repeat business, achieving positive feedback through exceptional service.
Overview
3
3
years of professional experience
Work History
Hostess
Donut Villa
Arlington MA
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Stop and Shop
Somerville, MA
06.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Forensic Science
Lasell University
Newton, MAHigh School Diploma -
Medford High School
Medford, MA06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Fast paced
- Adaptable
Timeline
Hostess
Donut Villa
04.2024 - Current
Cashier
Stop and Shop
06.2021 - 06.2022
Forensic Science
Lasell University
High School Diploma -
Medford High School