Aara Isman
Savage,MN
Summary
Dedicated Customer Service Associate providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Home Depot
Shakopee, MN
08.2024 - Current
- Responded to customer inquiries via phone or in person.
- Provided information about products and services available to customers.
- Provided product recommendations based on customer needs.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Greeted customers and identified their needs.
- Handled cash register operations accurately during peak times.
- Answered phone calls from customers promptly and courteously.
Fulfillment Associate
Target
Burnsville , MN
11.2021 - 06.2023
- Communicated effectively with other departments regarding order status updates.
- Packed items according to customer's specifications and requirements.
- Loaded items onto pallets or into containers for shipment.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
Education
Associate of Arts -
University Of Minnesota
Minneapolis, MN06-2026
High School Diploma -
Burnsville High School
Burnsville Minneosta06-2023
Skills
- Customer service
- Cash handling
- Data entry
- Sales techniques
- Order verification
- Effective communication
- Problem solving
- Team collaboration
Certification
- Google Cyber Security Certification
Timeline
Customer Service Associate
Home Depot
08.2024 - Current
Fulfillment Associate
Target
11.2021 - 06.2023
Associate of Arts -
University Of Minnesota
High School Diploma -
Burnsville High School
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