Aaron Alvarado
El Paso,TX
Overview
1
1
year of professional experience
Work History
Social Media Moderator
Teleperformance USA
El Paso, TX
02.2025 - 08.2025
- Applied company policies, procedures, and best practices for efficient onboarding and seamless integration into the team.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Devised creative solutions to troubleshoot issues that arose during live events, minimizing disruptions in communication flow.
- Moderate Videos on a daily basis and enforcing policies based on any video violations.
Customer Service Representative
Maximus
El Paso, TX
09.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, acquiring to applying for Healthcare coverage thorough an over the phone application process based on household income and size.
Total Loss Adjuster
Fred Loya Insurance
El Paso, TX
02.2024 - 08.2024
- Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
- Provided exceptional customer service by maintaining constant communication with claimants throughout the entire claims process.
- Improved overall efficiency within the department by contributing ideas for procedural improvements during team meetings.
- Achieved faster settlement agreements through effective negotiation tactics and clear communication skills.
Education
High School Diploma -
Horizon High School
El Paso, TXSkills
- Customer support
- Social media and promotions
- SEO
- Social media analytics
- Fast learner
- Adapts to changes quickly
- swift typer
Timeline
Social Media Moderator
Teleperformance USA
02.2025 - 08.2025
Customer Service Representative
Maximus
09.2024 - 01.2025
Total Loss Adjuster
Fred Loya Insurance
02.2024 - 08.2024
High School Diploma -
Horizon High School