Aaron Balaguy
Mission Viejo,CA
Summary
Dynamic Shift Lead with a proven track record at Jersey Mikes, excelling in customer service and employee training. Skilled in cash handling and inventory management, I enhanced customer satisfaction through effective problem-solving and team motivation, ensuring a productive and welcoming environment. Committed to maintaining high standards of service and operational excellence.
Overview
15
15
years of professional experience
Work History
Shift Lead
Jersey Mikes
Dana Point, CA
04.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Shift Lead
Ikes Love & Sandwiches
Tustin, CA
04.2018 - 03.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Groundskeeper
Fountain Valley Regional Hospital
Fountain Valley, CA
10.2016 - 07.2017
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Crew Member
Cafe Rio
Costa Mesa, CA
10.2014 - 03.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Pantry Chef
Claim Jumper
Mission Viejo, CA
09.2013 - 06.2014
- Enhanced customer satisfaction by preparing high-quality dishes according to specific dietary requirements.
- Reduced food waste by effectively managing inventory and utilizing ingredients efficiently for various recipes.
- Ensured optimal freshness of ingredients through regular inspections and rotations within the pantry storage system.
- Excelled under pressure during high-volume service periods while maintaining attention to detail in dish preparation.
General Merchandise Clerk
Ralphs
Rancho Santa Margarita, CA
09.2010 - 09.2012
- Pushed and stocked product in multiple departments and consistently met time targets.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Ensured accurate pricing of all items by conducting regular price audits and updating labels as needed.
- Boosted overall efficiency through cross-training in various roles such as cashier, stocker, or customer service representative when needed.
- Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss.
- Maximized shelf space utilization by implementing effective stocking strategies that improved product visibility.
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Staff motivation
- Inventory management
- Positive attitude
- Cash handling
- Problem-solving
- Inventory counts
Timeline
Shift Lead
Jersey Mikes
04.2021 - Current
Shift Lead
Ikes Love & Sandwiches
04.2018 - 03.2020
Groundskeeper
Fountain Valley Regional Hospital
10.2016 - 07.2017
Crew Member
Cafe Rio
10.2014 - 03.2015
Pantry Chef
Claim Jumper
09.2013 - 06.2014
General Merchandise Clerk
Ralphs
09.2010 - 09.2012