Aaron Barnor
Newark,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
MediTech Health Services
08.2023 - 04.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Pharmacy Technician
AlphaMED Technologies
01.2023 - 08.2023
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Customer Service Representative
HCL Technologies
04.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Associate Principal
Icrunchdata Network
07.2021 - 03.2022
- Demonstrated adaptability in shifting priorities as needed in response to evolving client demands or industry trends.
- Contributed to business development efforts by identifying new opportunities for growth and expansion.
- Enhanced overall team performance by fostering a positive work environment and promoting open communication.
- Presented findings from research initiatives to executive leadership, informing key decisions on company strategy.
- Increased client satisfaction by effectively managing multiple projects and meeting deadlines.
- Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
- Oversaw schedule management and protocols for orientation, registration, and related activities.
- Defined and enforced student academic achievement standards in line with district goals and objectives.
Intern
NXTKey Corporation
05.2020 - 07.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Intern
PNC Financial Services
06.2019 - 08.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Assisted in developing integrated marketing strategies for small businesses.
Intern
Vodafone Ghana Limited
07.2017 - 12.2017
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
Bachelor of Science - Business And CyberSecurity
Mount St Mary's University
Emmitsburg, MD06.2021
High School Diploma -
Hof Vilac International School
Accra, Ghana06.2017
Skills
Problem-solving skills
Team Collaboration
Confidentiality and HIPAA
Workflow Optimization
Answering customer questions
Staff Development
Record preparation
Data Entry
Customer Service
Team Coordination
Relationship Building
Analytical Thinking
Resolving Complaints
Staff Leadership
Soccer, Reading. And Video Gaming.
I have a passion for soccer, both as a player and a fan. I enjoy playing in local leagues and pick-up games, where I can stay active and work on my teamwork and strategic thinking skills. Watching professional matches and following my favorite teams also keeps me engaged with the sport.
Reading is one of my favorite pastimes. I enjoy exploring various genres, including fiction, non-fiction, and professional literature. This hobby allows me to expand my knowledge, enhance my critical thinking, and enjoy immersive storytelling.
Playing video games is another hobby I deeply enjoy. It not only provides a fun and interactive way to unwind but also helps me develop problem-solving skills, quick reflexes, and strategic planning. I particularly enjoy multiplayer games, where I can collaborate and compete with friends.
Languages
English
Native or Bilingual
Timeline
Pharmacy Technician
MediTech Health Services
08.2023 - 04.2024
Pharmacy Technician
AlphaMED Technologies
01.2023 - 08.2023
Customer Service Representative
HCL Technologies
04.2022 - 12.2022
Associate Principal
Icrunchdata Network
07.2021 - 03.2022
Intern
NXTKey Corporation
05.2020 - 07.2020
Intern
PNC Financial Services
06.2019 - 08.2019
Intern
Vodafone Ghana Limited
07.2017 - 12.2017
Bachelor of Science - Business And CyberSecurity
Mount St Mary's University
High School Diploma -
Hof Vilac International School