Aaron Diaz
Worcester,MA
Summary
Dynamic Customer Experience Coordinator at TJX with a proven track record in enhancing service quality through effective training and coaching. Skilled in logistics management and excellent communication.
Overview
1
1
year of professional experience
Work History
Customer Experience Coordinator
TJX
Worcester, MA
10.2024 - Current
- Coordinated customer feedback initiatives to enhance service quality and satisfaction.
- Assisted in developing training materials for new team members, improving onboarding efficiency.
- Monitored customer inquiries and resolved issues promptly, ensuring a positive shopping experience.
- Collaborated with cross-functional teams to streamline communication and improve response times.
- Developed engaging content for internal communications, fostering team collaboration and morale.
- Organized and facilitated workshops focused on enhancing team skills in customer interaction strategies.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Education
High School Diploma -
South Community High School
Worcester, MASkills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Logistics management
- Promotions
- Returns policies
- Returns assistance
- Teamwork
- Teamwork and collaboration
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Coordinator
TJX
10.2024 - Current
High School Diploma -
South Community High School