Experienced professional development trainer dedicated to enhancing employee skills and productivity. Demonstrated expertise in designing impactful training modules that drive performance improvements. Recognized for fostering collaboration and adapting to changing team needs, with a strong emphasis on communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Senior Talent and Member Development Trainer
Mountain America Credit Union
07.2022 - Current
Mentored new hires, resulting in stronger staff development and increased productivity.
Coached employees on best practices, providing constructive feedback to support their professional growth while in a classroom environment.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Collaborated with management to develop customized training materials for various departments and job roles.
Conducted regular evaluations of training programs, making adjustments as needed to maintain relevance and effectiveness.
Inbound Loans Team Lead
Mountain America Credit Union
01.2021 - 07.2022
Prioritized team development through evaluations, data tracking, and individualized coaching plans.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Loan Officer
Mountain America Credit Union
01.2020 - 01.2021
Built strong relationships with members by providing personalized loan options.
Reviewed loan applications for compliance with lending standards by conducting thorough evaluations.
Maintained up-to-date knowledge of lending regulations by participating in training sessions.
Education
Associate of Arts - Spanish
Dixie State University
St. George, UT
05.2019
Skills
Extensive Experience in Lending
Organizational development
Group and individual instruction
Educational Program Development
Coaching and development
Data Visualization Expertise
Data Analysis
Data Organization
Change management strategies
Accomplishments
Used Microsoft Excel to develop multiple spreadsheets for data analysis and presentations, team member development, and measuring classroom effectiveness.
Recipient of multiple E3 Awards for innovation, change management, and team building
Facilitated over a total of 100 classes with an exceeds rating in both classroom effectiveness and trainee confidence scores for multiple years