Aaron Gomez
6730 4th Avenue Sacramento,CA
Summary
Driven professional with a proven track record in customer service and sales development, honed at Big 5 Sporting Goods and other fast-paced environments. Excels in customer needs assessment and cash register operation, enhancing business growth and customer satisfaction. Fluent in Spanish and English, adept at fostering positive customer relationships and achieving results through effective team collaboration and inventory control.
Overview
4
4
years of professional experience
Work History
Crew Member
Wendy’s
05.2021 - 06.2022
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
Team Member
Del Taco
05.2023 - 10.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Associate
Big 5 Sporting Goods
04.2024 - 11.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Arts - Spanish
California State University - Sacramento
Sacramento, CA05.2027
Bachelor of Arts - Criminal Justice
California State University - Sacramento
Sacramento, CA05.2027
Bachelor of Arts - Spanish
California Baptist University
Riverside, CA09.2023
High School Diploma -
Perris High School
Perris, CA06.2023
Skills
- Customer Needs Assessment
- Sales Development
- Business Development
- Inventory Control
- Cash Register Operation
- Spanish translation
- English Translation
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
Excel
Documents
Microsoft Office
Timeline
Sales Associate
Big 5 Sporting Goods
04.2024 - 11.2024
Team Member
Del Taco
05.2023 - 10.2023
Crew Member
Wendy’s
05.2021 - 06.2022
Bachelor of Arts - Spanish
California State University - Sacramento
Bachelor of Arts - Criminal Justice
California State University - Sacramento
Bachelor of Arts - Spanish
California Baptist University
High School Diploma -
Perris High School
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