Aaron Greggs
Columbia,SC
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Conduent
Columbia
08.2023 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained accurate records of customer interactions for future reference.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Lead Sales Representative
SPECTRUM
03.2016 - 05.2023
- Oversaw the recruitment, interviewing, and training process for new employees in a high-demand, customer-oriented setting
- Managed a team of 15-20 employees, effectively utilizing standard call-center technology to accomplish tasks and meet objectives
- Handled daily personnel issues such as time management, attendance schedules, and conflict resolution, alongside ensuring business inventory adequacy and the completion of necessary training
- Resolved customer inquiries and complaints efficiently and empathetically, demonstrating excellent communication skills and maintaining composure in escalated situations.
Audio Engineer Supervisor
Portal Studios
New York, NY
04.2017 - 11.2022
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Performed cost analysis for various projects to determine budget requirements.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Supervised the setup and takedown of sound equipment at various venues.
- Trained new staff members on proper usage of studio equipment.
- Planned budgets for audio engineering projects based on client needs.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Wheeled Vehicle Mechanic
US Army
Columbia, SC
08.2013 - 02.2016
- Managed maintenance and repair operations on various vehicle types, focusing on the replacement of worn and damaged components to ensure functionality
- Changed out transmissions according to manufacturer's specifications using a transmission jack.
- Disassembled heavy-duty diesel engines to replace pistons, crankshafts, connecting rods and valves.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Maintained records of all work performed on each vehicle in accordance with company policy.
Education
Diploma -
H.S High, Thomas A Edison Career and Technical Education
New York06.2013
Skills
- Performance Management
- Typing
- Multitasking
- Salesforce
- Inbound Calls
- Communication Skills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office
- Decision Making
- Fast Learner
- Computer Skills
- Ability to Work Under Pressure
- Leadership
- Technical Documentation
- Repairing (Manual/Mechanical)
- Written Communication
- Conflict Resolution
Timeline
Call Center Representative
Conduent
08.2023 - Current
Audio Engineer Supervisor
Portal Studios
04.2017 - 11.2022
Lead Sales Representative
SPECTRUM
03.2016 - 05.2023
Wheeled Vehicle Mechanic
US Army
08.2013 - 02.2016
Diploma -
H.S High, Thomas A Edison Career and Technical Education