Aaron Hernandez
Surprise,AZ
Summary
Versatile and experienced Project Manager and Estimator with 7 years in the restoration industry, including field operations, mitigation management, estimating (both water mitigation and structural repairs), and direct liaison with TPAs and insurance adjusters. Strong record of managing complex residential and commercial jobs from inspection to closeout, ensuring profitability, customer satisfaction, and documentation compliance.
Overview
13
13
years of professional experience
Work History
Mitigation Manager
Summit Restoration And Construction
Phoenix, AZ
09.2025 - 02.2026
- Led mitigation department through peak monsoon season, managing up to 170 concurrent water and mold mitigation projects
- Maintained approximately 70% gross profit during high-volume surge conditions through disciplined job costing, scope control, and production oversight
- Supervised and developed field technicians, including performance management, corrective action, and terminations
- Ran weekly Level 10 (L-10) meetings under the EOS framework to drive accountability, job tracking, and departmental alignment
- Directed daily production workflow, prioritization, and on-call rotations to maintain response times across large job volume
- Conducted complex site inspections including crawlspaces, attics, plumbing failures, and building envelope intrusions
- Reviewed and approved moisture documentation, photo reporting, and mitigation scopes for insurance compliance
- Served as primary liaison for HOAs, property managers, homeowners, and adjusters
- Implemented process improvements in documentation standards and equipment tracking during surge conditions
Project Manager & Estimator
911 Restoration of Glendale, AZ
Glendale, AZ
01.2024 - 09.2025
- Oversee all water mitigation projects from emergency service call to job closeout, including dispatching, field coordination, customer walkthroughs, estimate writing, and reviewer negotiations.
- Write and manage all water mitigation and repair estimates using Xactimate and Symbility.
- Coordinate and schedule repairs, conduct job walks, and supervise subcontractor activity.
- Handle all TPA documentation and compliance for programs like Contractor Connection.
- Facilitate collection of payments, including mortgage sign-offs and insurance disbursements.
- Act as primary point of contact for clients, adjusters, and team members.
- Assist in field work when needed, including demo and equipment setup.
Project Estimator
911 Restoration of Glendale, AZ
Glendale, AZ
07.2022 - 12.2023
- Created estimates for a wide range of projects, including high-end residential, multi-family, and insurance work.
- Maintained clear communication with adjusters, clients, and field staff to ensure consistent scope delivery.
- Conducted in-depth scope analysis and built Xactimate estimates to align with carrier expectations.
Restoration Supervisor
American Technologies Inc. (ATI), Phoenix, AZ
Phoenix, AZ
06.2019 - 07.2022
- Managed residential and commercial water mitigation projects, including large-loss environments.
- Supervised crews in the field, performed water extraction, structural drying, mold remediation, and demo.
- Used software including MICA, Matterport, and MagicPlan for documentation and scope support.
- Trained and mentored junior technicians and upheld IICRC drying standards.
Retail Assistant Manager
Big 5 Sporting Goods
11.2012 - 06.2019
- Supervised a retail team of 15+, coordinated inventory and daily operations across multiple locations.
- Focused on customer service, sales strategy, and team development.
Education
High School Diploma -
Valley Vista High School
05.2013
Skills
- Xactimate Level 2 Certified
- Proficient in Symbility, DASH, MICA, Matterport, MagicPlan
- Estimating (Water Mitigation & Repair)
- TPA Program Compliance
- Field Supervision
- Client Communication
- Time Management
- Team Leadership
- Budgeting & Cost Control
- Schedule Coordination
- Insurance Claim Handling
Timeline
Mitigation Manager
Summit Restoration And Construction
09.2025 - 02.2026
Project Manager & Estimator
911 Restoration of Glendale, AZ
01.2024 - 09.2025
Project Estimator
911 Restoration of Glendale, AZ
07.2022 - 12.2023
Restoration Supervisor
American Technologies Inc. (ATI), Phoenix, AZ
06.2019 - 07.2022
Retail Assistant Manager
Big 5 Sporting Goods
11.2012 - 06.2019
High School Diploma -
Valley Vista High School