Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frank Goodwin

Philadelphia,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mitigation Manager

EJ2 Construction Group LLC
Bensalem, PA
02.2018 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Utilized Xactimate to prepare accurate estimates for mitigation and construction projects.
  • Maintained frequent communication with insurance company staff adjusters to ensure timely resolution of insurance claims.

Bar Manager

Sheffield Tavern
Philadelphia, PA
10.2012 - 11.2017
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Education

High School Diploma -

Cape May County Technical High School
Cape May Court House, NJ
06-2005

Some College (No Degree) - Criminal Justice

Rutgers, The State University of New Jersey
New Brunswick, NJ

Skills

  • Xactimate Proficiency Level 2
  • Customer Service
  • Schedule Management
  • Staff Management
  • Budget Management
  • Employee Development
  • Professionalism
  • Professional Demeanor
  • Written Communication
  • Effective Communication
  • Computer Skills
  • Excellent Communication
  • Attention to Detail

Certification

  • Xactimate Level 2

Timeline

Mitigation Manager

EJ2 Construction Group LLC
02.2018 - Current

Bar Manager

Sheffield Tavern
10.2012 - 11.2017

High School Diploma -

Cape May County Technical High School

Some College (No Degree) - Criminal Justice

Rutgers, The State University of New Jersey

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Frank Goodwin