Aaron Johnston
West Bloomfield
Summary
Professional Assistant Store Manager with 6 years' experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Coach
06.2022 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Assistant Store Manager
Michael Kors
06.2017 - Current
- Responsible for all facets of store operations and logistics (Transfers, RTS, RTV, damages).
- Effectively executed monthly visual floor sets introducing new merchandise to the store as a visual leader.
- Consistently top sales sales performer each year showing growth of 25% annually.
- Facilitated training and talent development to all new hires to increase performance in sales and service.
- Partnered with store manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Proposed and implemented store events with local charities to grow store volume.
- Lead positive team building and leadership meetings in regards to sales, customer service and overall store performance.
Sales Representative
Nordstrom
07.2008 - 06.2017
- Ranked #11 sales associate nationally in Rail department.
- Denim specialist in charge of communicating with buyers on inventory levels,replenishment and industry trends.
- 6 year pacesetter (2010-2016), consistently meeting the highest of standards of sales goals exceeding $550,000 annually.
- Customer service All Star 2016.
- Facilitated the training of new sales associates with regards to product knowledge and daily responsibilities.
- Handles all aspects of Customer Service (returns, orders,alterations and customer follow ups).
Education
Bachelor of Science - Family And Community Services
Michigan State University
East Lansing, MISkills
- POS systems operations
- Stock management
- Sales strategies
Education and Training
other
Timeline
Assistant Store Manager
Coach
06.2022 - Current
Assistant Store Manager
Michael Kors
06.2017 - Current
Sales Representative
Nordstrom
07.2008 - 06.2017
Bachelor of Science - Family And Community Services
Michigan State University
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