Aaron Justice
Colorado Springs,CO
Summary
Accomplished Operations Manager with a proven track record at PepsiCo, enhancing customer satisfaction and streamlining logistics. Expert in inventory and financial management, with a knack for leading teams to exceed performance metrics. Skilled in customer service, ensuring efficient, timely delivery with a focus on continuous improvement.
Overview
20
20
years of professional experience
Work History
Operations Manager
Blue Cloud Distribution
09.2023 - 06.2024
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Delivery Manager
PepsiCo
10.2018 - 09.2023
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated efficient routes and schedules for 36-driver team.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Oversaw delivery portfolio encompassing Colorado Springs with 1,200+ deliveries per week.
- Fielded customer questions and complaints and rectified issues.
- Supervised delivery staff and general productivity.
Delivery Driver
Pepsico
04.2004 - 10.2018
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM05.1992
Skills
- Inventory Management
- Performance monitoring
- Financial Management
- Logistics Oversight
- Customer Service
Timeline
Operations Manager
Blue Cloud Distribution
09.2023 - 06.2024
Delivery Manager
PepsiCo
10.2018 - 09.2023
Delivery Driver
Pepsico
04.2004 - 10.2018
High School Diploma -
Alamogordo High School
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