Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Golf, Skiing and Traveling
Timeline
Generic

Aaron Lemoine

Manchester,CT

Summary

Driven professional with a track record of enhancing customer satisfaction and sales at The Hollow at Manchester Country Club through exceptional service and upselling techniques. Excelled in multitasking and guest engagement, while implementing quality control measures and cash handling with precision. Proven leadership in training and efficiency improvements, showcasing a strong work ethic and commitment to excellence. Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated when it comes to customer retention with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

The Hollow at Manchester Country Club
03.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Head Guard

East Hartford Parks and Recreation
05.2019 - Current
  • Assisted in the planning and execution of special events, ensuring smooth delivery while maintaining safety standards.
  • Organized water safety education programs for community members of all ages to promote responsible swimming habits.
  • Managed lifeguard schedules efficiently, ensuring adequate coverage during peak hours and minimizing staff burnout.
  • Supervised daily pool maintenance tasks including chemical testing, filter cleaning, and equipment checks for optimal performance.
  • Conducted comprehensive staff training sessions, emphasizing emergency response procedures and customer service skills.
  • Reduced incident rates through proactive risk assessments and timely implementation of preventive measures.
  • Implemented an effective incident reporting system that streamlined documentation processes and facilitated data analysis for continuous improvement.

Education

Bachelor of Science - Finance

Eastern Connecticut State University
Willimantic, CT
05.2027

High School Diploma -

Manchester High School
Manchester
06.2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Quality Control

Accomplishments

I received the Outstanding Undergrad of the Year award from Phi Delta Theta in 2023. "Aaron has been a hyperactive participant in our community service. Throughout all his time commitments, he has demonstrated a leader's attitude, inspiring others to be the greatest version of themselves."

Affiliations

  • Phi Delta Theta

Certification

  • Certified Water Safety Instructor, American Red Cross
  • Lifeguarding (Including Deep water with CPR/AED for Professional Rescuers and First Aid

Golf, Skiing and Traveling

In my free time I enjoy playing golf, going skiing and traveling. I have always been intrigued by nature and discovering new things. For example, when I first started working at Manchester Country Club, I was only sixteen years old and had never played golf before. A couple of my buddies convinced me to go buy a set of clubs and start playing with them given we could play for free. Four years later, I love the game of golf, especially the ongoing challenge it brings. Each round is different than the one before. You never truly play an opponent except yourself and the course. Skiing is also another challenging activity I picked up a bit later than others that grow up in the Northeast. Both golf and skiing take my interest for being outdoors and staying physically active and creates an ambrosia of interest for myself. I have gone to a lot of destinations in my lifetime and never fail to appreciate going to a new place. Whether it be the White Mountains in New Hampshire or the white sand beaches of Palm Beach, FL, I am always open to going somewhere new. 

Timeline

Server

The Hollow at Manchester Country Club
03.2021 - Current

Head Guard

East Hartford Parks and Recreation
05.2019 - Current

Bachelor of Science - Finance

Eastern Connecticut State University

High School Diploma -

Manchester High School

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Aaron Lemoine