Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Aaron Mattocks

Washington

Summary

Dynamic Practice Coordinator with a strong work ethic and proven success at Parker & Ace, enhancing patient acquisition through innovative marketing strategies. Expert in HIPAA compliance and effective problem-solving, I streamlined workflows, boosting productivity and ensuring exceptional customer service while managing vendor contracts to optimize costs.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Concierge

The Libelle Group
2025 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Practice Coordinator

Parker & Ace
08.2024 - 2025
  • Developed marketing strategies to attract new patients, increasing overall clientele base over time.
  • Implemented efficient workflow systems based on Lean principles leading to improved productivity among clinical support staff.
  • Provided exceptional customer service through active listening techniques, empathic communication methods.
  • Negotiated contracts with vendors for cost-effective pricing on medical supplies, keeping expenses within budget limitations.

Shift Supervisor

CVS
07.2023 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Security Guard

Blue Force Security
2021 - 2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Resident Services Coordinator

Greystar
03.2019 - 10.2021
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.

Education

Luke C. Moore
Washington, DC
02-2018

Skills

  • HIPAA compliance
  • Office administration
  • Patient scheduling
  • Cash handling
  • Staff management
  • Inventory control and record keeping
  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving

Personal Information

Certification

Firearm

Timeline

Practice Coordinator

Parker & Ace
08.2024 - 2025

Shift Supervisor

CVS
07.2023 - 06.2024

Resident Services Coordinator

Greystar
03.2019 - 10.2021

Concierge

The Libelle Group
2025 - Current

Security Guard

Blue Force Security
2021 - 2023

Luke C. Moore

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