Aaron Miranda
New York,NY
Summary
Results-oriented Assistant Manager with a strong background in team leadership and operational excellence. Six years of experience in retail management, dedicated to improving customer service and employee performance. Skilled in cash handling and effective problem-solving. Focused on creating a collaborative team atmosphere to boost customer satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Family Dollar
Cedar Rapids, IA
02.2023 - 09.2025
- Managed daily store operations to ensure compliance with company policies.
- Trained new employees on procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance shopping experiences.
- Oversaw cash handling procedures, ensuring transaction accuracy.
- Maintained knowledge of current company products and services.
- Monitored employee attendance, timekeeping, and payroll information for accuracy.
Store Manager
Hawkeye Smoke and Liquor
New York, NY
08.2018 - 09.2022
- Streamlined daily store operations to ensure compliance with company policies.
- Maintained efficient inventory management and stock levels to minimize loss.
- Implemented promotional displays that enhanced product visibility and increased sales.
- Oversaw cash handling procedures, ensuring accurate financial record maintenance.
- Recruited, trained, and supervised new employees to build a strong team.
- Conducted daily operations, including opening, closing procedures, and cash management.
- Balanced sales, reconciled cash, and processed bank deposits for operational efficiency.
- Prepared monthly reports detailing sales figures, expenses, and profits.
Shift Manager
Dunkin Donuts
New York, NY
06.2015 - 01.2018
- Supervised daily operations to ensure efficient workflows and service quality.
- Oversaw cash handling procedures, maintaining accurate transactions and deposits.
- Managed inventory levels to guarantee stock availability and optimal storage practices.
- Trained new employees on company policies and customer service expectations.
- Implemented health and safety protocols to uphold sanitation standards.
- Assisted employees in task completion during peak periods.
- Conducted regular inspections of work areas for cleanliness and organization.
- Fostered positive relationships with staff, customers, and vendors.
Education
Associate of Applied Science - General Studies
Borough of Manhattan Community College
New York (City), NY06-2018
Skills
- Inventory management
- Cash handling
- Employee training and orientation
- Customer service and support
- Visual merchandising
- Team leadership
- Sales analysis
- Performance evaluation
- Effective communication
- Time management
- Financial reporting
- Vendor relationship management
- Customer rapport
Timeline
Assistant Manager
Family Dollar
02.2023 - 09.2025
Store Manager
Hawkeye Smoke and Liquor
08.2018 - 09.2022
Shift Manager
Dunkin Donuts
06.2015 - 01.2018
Associate of Applied Science - General Studies
Borough of Manhattan Community College