Aaron Moreno
Lubbock,TX
Summary
Dynamic professional with a proven track record, excelling in customer service and account oversight. Recognized for consistently exceeding sales targets and enhancing client satisfaction through tailored solutions. Dependable team player with strong problem-solving skills, committed to delivering exceptional results and fostering positive relationships.
Results-oriented professional, prepared for opportunity in account management. Proven track record of fostering strong client relationships and delivering customized solutions to meet client needs. Highly collaborative team player with focus on achieving results and adapting to evolving demands. Known for excellent communication and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Delivery Driver
DoorDash
Lubbock, TX
09.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Account Executive
Cognizant Technologies
Austin, TX
06.2016 - 08.2020
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
Team Leader Manager
Convergys
Lubbock
06.2012 - 06.2016
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
Landscaping Assistant
Tom’s Tree Place
Lubbock, TX
05.2009 - 05.2012
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Installed stonework according to landscape design plan and client specifications.
- Maintained grounds by trimming, weeding, and general clean-up.
- Handled hedge, bush, and shrub trimming.
- Improved client satisfaction by providing timely and efficient landscaping services.
- Exceeded customer expectations with consistent follow-up on project progress, tailored solutions based on their feedback.
- Preserved plant health through proper pruning, watering, and pest control measures.
- Updated yard design plans with clients to meet aesthetic standards.
- Increased efficiency in team performance by assisting in the delegation of tasks and supervising crew members.
- Supported company goals for environmental sustainability by implementing water-saving irrigation systems where appropriate.
- Reviewed plans and designs to verify completeness of grounds work.
- Collaborated with clients to develop customized landscape designs that met their specific needs and preferences.
- Optimized resource utilization with effective inventory management for tools, equipment, and supplies.
- Ensured safety compliance during daily operations by adhering to industry regulations and workplace guidelines.
- Inspected machinery to spot damage and note needed maintenance repairs.
- Promoted sustainable practices with the incorporation of native plants and organic gardening techniques.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Applied chemical enhancement to lawns, increasing growth success by Number%.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
Education
Bachelor Of Arts - English Creative Writing
Texas Tech University
Lubbock, TX05.2012
Skills
- Customer service
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Time management skills
- Account oversight
- Marketing
Timeline
Delivery Driver
DoorDash
09.2020 - Current
Account Executive
Cognizant Technologies
06.2016 - 08.2020
Team Leader Manager
Convergys
06.2012 - 06.2016
Landscaping Assistant
Tom’s Tree Place
05.2009 - 05.2012
Bachelor Of Arts - English Creative Writing
Texas Tech University