Aaron Morquecho
El Paso,TX
Summary
Dynamic and experienced professional with a strong background in the hospitality industry. Skilled in providing exceptional customer service as a server and leading teams as a manager. Proven ability to enhance guest experiences, streamline operations, and drive team performance. Seeking to leverage my expertise in a challenging new role that values both customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Server
Crave Kitchen and Bar
El Paso, TX
07.2022 - Current
- Welcomed diners upon arrival to create a positive first impression.
- Took food and drink orders efficiently, managing service for 20 tables daily.
- Served meals promptly to ensure customer satisfaction.
- Checked on customers regularly to address needs and enhance dining experience.
- Managed cash, check, and credit transactions with accuracy.
- Maintained cleanliness in work area to meet health standards.
Assistant Manager / Delivery Driver
Speedys Pizza
El Paso, TX
05.2019 - 06.2022
- Cultivated a positive work environment to enhance team collaboration.
- Delivered products efficiently, ensuring timely arrival at destinations.
- Executed precise cash handling procedures to maintain financial accuracy.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Collaborated with management to implement new processes for improved efficiency.
- Managed customer service inquiries and complaints in a timely manner.
Server
Las Palmas Mexican Restaurant
El Paso, TX
03.2018 - 01.2019
- Effectively listened to, understood and clarified guest concerns and issues.
- Skillfully promoted items on beverage lists and restaurant specials.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Server / Assistant Manager
Rosati's Authentic Chicago Pizza
El Paso, TX
01.2017 - 10.2017
- Assisted in training new staff on customer service best practices.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
- Trained new employees to perform duties.
Education
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX12.2018
High School Diploma -
Jefferson High School
El Paso 06-2013
Skills
- Typing proficiency
- Bilingual communication
- Cash management
- Driving skills
- Guest services
- Team collaboration
- Technical expertise
- Quick learning
- Windows proficiency
- Leadership skills
- Effective communication
- Relationship management
Timeline
Server
Crave Kitchen and Bar
07.2022 - Current
Assistant Manager / Delivery Driver
Speedys Pizza
05.2019 - 06.2022
Server
Las Palmas Mexican Restaurant
03.2018 - 01.2019
Server / Assistant Manager
Rosati's Authentic Chicago Pizza
01.2017 - 10.2017
Associate of Arts - Criminal Justice
El Paso Community College
High School Diploma -
Jefferson High School