Elani Byrd
Fishkill,USA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
6
6
years of professional experience
Work History
Server
Dutchess BierCafe
fishkill, NY
04.2025 - Current
- Provided exceptional customer service to enhance dining experiences.
- Took and processed orders efficiently using restaurant management system.
- Handled customer inquiries and resolved issues with professionalism and care.
- Provided excellent customer service to ensure satisfaction.
Server
Casa Mexico
Hopewell Junction, NY
06.2023 - 03.2025
- Efficiently served guests food and beverages to enhance dining experience.
- Answered phone calls to manage customer inquiries promptly.
- Accurately recorded orders to ensure correct meal preparation.
- Packed take-out orders for timely delivery to customers.
- Expedited food service to maintain satisfaction and reduce wait times.
Administrative Assistant
Facilities Maintenance
Wappingers Falls, NY
03.2022 - 05.2024
- Carried out receptionist duties such as answering phones and directing clients and calls
- Completed clerical tasks including filing
- Processed invoices
- Disseminated inquiries to appropriate departments
- Performed administrative duties such as faxing, placing orders and scheduling
- Processed invoices
Server/Hostess
Tomas Tapas Bar and Restaurant
Wappingers Falls, NY
09.2022 - 06.2023
- Service guests their food and beverages in a timely, professional and friendly manner
- Make sure all table tables and silverware were placed neatly
- Preform cashiering functions
- Greet customers and provide menus
- Excellent menu knowledge
Hostess
Florinas wood burning pizza
Fishkill, NY
04.2021 - 07.2022
- Answered phones
- Took customers' orders
- Resolved customer issues
- Helped bus tables
- Monitored training of new employees
- Accommodated and managed large parties
- Greeted and seated guests
- Took guests orders after being seated
- Brought out food
- Accommodated customers requests
Brand Associate
Old Navy
Poughkeepsie, NY
08.2020 - 04.2021
- Ensured a positive customer experience
- Processed payments, including sales and refunds
- Accurately and efficiently organized merchandise on sales floor
Education
High school or equivalent - academic and regents studies
John Jay Senior High School
Fishkill, NY06.2021
Some College (No Degree) - Licensed Practical Nurse
Lincoln Technical Institute
Shelton, CTSkills
- Communication skills
- Computer proficiency
- Adaptability
- Customer service
- Organizational abilities
- Cleaning expertise
- Microsoft Word and Office
- Serving skills
- Typing proficiency
- Phone etiquette
- Host/Hostess experience
- Cash handling
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Food service: Customer situations, 05/01/24, Proficient, Identifying and addressing customer needs in a food service setting
- Customer service, 03/01/22, Proficient, Identifying and resolving common customer issues
- Filing & organization, 05/01/24, Proficient, Arranging and managing information or materials using a set of rules
- Bartending, 05/01/24, Proficient, Understanding, pouring, and mixing drink orders
Timeline
Server
Dutchess BierCafe
04.2025 - Current
Server
Casa Mexico
06.2023 - 03.2025
Server/Hostess
Tomas Tapas Bar and Restaurant
09.2022 - 06.2023
Administrative Assistant
Facilities Maintenance
03.2022 - 05.2024
Hostess
Florinas wood burning pizza
04.2021 - 07.2022
Brand Associate
Old Navy
08.2020 - 04.2021
High school or equivalent - academic and regents studies
John Jay Senior High School
Some College (No Degree) - Licensed Practical Nurse
Lincoln Technical Institute