Aaron Savage
Decatur,IL
Summary
Dynamic, customer-driven, and detail-oriented professional seeking a new challenge and edger to learn something new.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
Forsyth, IL
05.2024 - Current
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Generated daily reports detailing occupancy levels, revenue amounts.
Store Manager
Tobacco For Less
Litchfield, IL
04.2021 - 04.2024
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Monitored inventory levels and placed orders to restock shelves.
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Planned special promotions or discounts based on market trends.
- Prepared monthly reports on sales figures, expenses, profits.
Clerk
ConocoPhillips (Formerly Amstar)
Litchfield, IL
05.2019 - 04.2024
- Answered customer inquiries via phone and email.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer payments accurately and efficiently.
- Monitored fuel pumps.
Office Clerk
Neal’s Sign Shop
Hillsboro, IL
06.2018 - 09.2023
- Scanned documents into computer system for storage purposes.
- Updated customer accounts information in the database system accurately.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Organized office supplies and maintained an inventory of stock items.
- Prepared invoices for customers based on their orders and payment terms.
- Answered phone calls in a professional manner and transferred calls accordingly.
Education
Associate of Arts - Journalism, Political Science
Lincoln Land Community College
Springfield, IL05-2020
High School Diploma -
Lincolnwood High School
Raymond, IL05-2008
Skills
- Information Protection
- Credit and cash payments
- Report Generation
- Room assignments
- Guest Relations
- Safety and security procedures
- Transaction Processing
- Listening Skills
- Administrative Support
- Inventory Oversight
- Problem-solving skills
- Payment oversight
- Supply Replenishment
- Word Processing
- Training and mentoring
- Documentation
- Conflict Management
- Time Management
- Customer Service
- Clerical duties
Timeline
Front Desk Agent
Hampton Inn By Hilton
05.2024 - Current
Store Manager
Tobacco For Less
04.2021 - 04.2024
Clerk
ConocoPhillips (Formerly Amstar)
05.2019 - 04.2024
Office Clerk
Neal’s Sign Shop
06.2018 - 09.2023
Associate of Arts - Journalism, Political Science
Lincoln Land Community College
High School Diploma -
Lincolnwood High School