Aaron Sebacher
Callaway County, Missouri, United States,MO
Summary
Detail-oriented front desk receptionist known for delivering exceptional customer service and enhancing guest experiences while efficiently managing check-in and check-out processes.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Legends Rec-Plex
Fulton, MO
06.2023 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointments and schedules for various recreational activities and facility usage.
- Assisted in maintaining cleanliness and organization of front desk area to enhance guest experience.
- Processed payments and maintained accurate financial records for transactions at front desk.
- Collaborated with team members to improve workflow efficiency and enhance service delivery standards.
- Trained new staff on front desk procedures, fostering a cohesive team environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer problems and complaints.
Education
High School Diploma -
Fulton High School
Fulton, MO05-2029
No Degree -
William Woods University
Fulton, MO05-2029
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Appointment scheduling
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Sensitive information handling
- Work prioritization
- Issue handling
- Complex Problem-solving
Languages
Spanish
Limited Working
American Sign Language
Elementary
Timeline
Front Desk Receptionist
Legends Rec-Plex
06.2023 - Current
High School Diploma -
Fulton High School
No Degree -
William Woods University