Aasiyah Taalib-Deen

pDeveloped treatment plans for clients

• Suggested certain transitional housing and intensive outpatient programs to help support clients upon release
• Built professional rapport with clients, co-workers, social services, mental health agencies, and court services
• Addressed behavior of clients to determine concerning connections or mental health issues
• Evaluated the progress of clients
• Discussed meaningful issues with clients
• Case managed a clients either individually or in a group setting
• Taught clients' treatment-based programming.

• Developed and maintained a service relationship with client, family, and caregivers to provide them support as appropriate
• Coordinated community resources including school, referral sources and outpatient behavioral health providers to ensure continuity of care; acted as an advocate for the client as needed
• Provided crisis intervention consultation in times of emergencies for coordination and assistance in crisis management and stabilization as needed
• Facilitated appointments to ensure overall physical well-being including basic, mental health, and substance use needs.

• Developed a therapeutic alliance with client
• Provided individual, group, or family therapy as needed
• Maintained ongoing communication with OhioGuidestone professionals and other agency professionals
• Advocated for clients and made recommendations for clinical and support services needed throughout treatment and for discharge
• Actively participated in treatment conferences for clients
• Completed treatment plans and updated measurements with clients
• Completed assessments pertaining to client's diagnosis and utilized DSM criteria
• Built professional rapport with clients, co-workers, social services, mental health agencies, and court services.

• Managed and optimized client accounts, ensuring customer satisfaction and retention through proactive communication and problem-solving
• Supervised and trained a team of customer service representatives, enhancing productivity and efficiency to exceed performance targets
• Analyzed call center metrics and data to identify trends, implement improvements, and increase overall service quality
• Collaborated with cross-functional teams to develop and implement strategies that improved client experience and operational workflows.

• Counted residents on routine and emergency basis
• Conducted pat downs, illegal substance checks and strip searches on residents to prevent contraband from entering and leaving the facility
• Communicated effectively with staff, visitors, residents and public to maintain security within the facility
• Prepared written reports to document resident disturbances and injuries
• Ensured log books and files were maintained appropriately
• Ensured expectations and rules were being followed by the residents.

• Responsible for managing the front end of the store
• Dispersed money into cash drawers and collected money at the end of the night
• Managed team members and developed tasks for the team to complete.

• Successfully communicated with all team members to navigate job duties and complete daily tasks
• Monitored cash register to ensure adequate cash supply
• Communicated effectively with customers to ensure appropriate customer service experience.

• Maintained communication with the community, probation officers, and court personnel
• Developed knowledge of the NORIS system, LEADS, and the software Toledo Municipal Court uses
• Interacted with a diverse group of individuals in the community
• Developed an understanding for unique situations.