Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information - Skills And Interests
Timeline
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Aazib Siddique

Aurora,CO

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Field Support and Network Technician

Verso Networks
08.2023 - Current
  • Responded to client support requests
  • Troubleshot hardware and software issues
  • Installed and maintained hardware and computer peripherals
  • Installed and upgraded operating systems and computer software
  • Troubleshooted networking and connection issues
  • Advised on software or hardware upgrades
  • Network Support
  • Cabling Cat6 and Cat 5e
  • Installing network switches, access points and routers
  • Setting up static IP, LAN, WAN and VLAN.

Dish TechOn Tech Smart Home Services/ ADT Security Installer

Dish
10.2022 - 08.2023
  • Building and mounting Dish
  • Preparing and running cable
  • Greeting customers and providing customer service
  • Solving TV issues
  • Installing Nest Google products
  • Smart home services and ADT home security installation.

IT Tech/ Computer Support

Primrose School at Candelas
04.2020 - 09.2022
  • Monitoring a network
  • Mac and Windows troubleshooting
  • Setting up Mac and Windows PC
  • Installing and configuring switches
  • Configuring Active Directory
  • Setting up a fire wall
  • Providing printer and computer support
  • VPN configuration.

Education

Bachelor of Science - Cybersecurity

Colorado State University-Global Campus
Aurora, CO
06.2024

High School Diploma -

Ralston Valley High School
Arvada, CO
05.2016

Skills

I have a solid understanding of IT, Windows, Software troubleshooting, iOS, Data center experience, Information security, DHCP, Azure, PaaS, Schematics, Security, Customer service, Communication skills, Software deployment, Microsoft Office, Computer skills, Time management, Computer literacy, Driving, Supervising experience, Disaster recovery, Mobile devices, Electrical wiring, Microsoft Excel, Microsoft Outlook, IDS, SharePoint, SCCM, Customer support, Network installation, SQL, ServiceNow, Presentation skills, Microsoft SQL Server, VoIP, Network administration, Data analysis skills, Management, POS, Leadership, Zendesk, Google Suite, Conflict management, Microsoft Exchange, Firewall, NIST standards, AWS, Firmware, Quality control, Assembly, Retail sales, Scripting, Analysis skills, ITIL, SSH, Juniper, Intune, Writing skills, Compliance management, System administration, Microsoft Powerpoint, Java, Root cause analysis, Microsoft Project, Continuous improvement, Typing, Office management, UNIX, Network protocols, NetSuite, and Salesforce I am always eager to learn and adapt to new technologies and challenges in the ever-evolving field of cybersecurity

Certification

  • Driver's License
  • CompTIA Security+
  • ITIL Certification
  • CompTIA A+

Personal Information

Willing To Relocate: Anywhere

Additional Information - Skills And Interests

  • Customer Service and relationship management.
  • Computer hardware and software setup.
  • Windows, Mac OSX Operating Systems, and Linux.
  • Microsoft Office - Word, Excel, PowerPoint, Google Docs Ecosystem.
  • Active Directory.
  • Troubleshooting Software and hardware.
  • Ticketing on Zendesk and Service Now.

Timeline

Field Support and Network Technician

Verso Networks
08.2023 - Current

Dish TechOn Tech Smart Home Services/ ADT Security Installer

Dish
10.2022 - 08.2023

IT Tech/ Computer Support

Primrose School at Candelas
04.2020 - 09.2022

Bachelor of Science - Cybersecurity

Colorado State University-Global Campus

High School Diploma -

Ralston Valley High School
Aazib Siddique