NALONIE MAULEON
South Amboy
Summary
Experienced Upbeat Manager consistently achieves success in meeting metrics and exceeding expectations. Monitors compliance with training, safety, financial, and operational goals to ensure smooth business operations. Committed to providing exceptional customer service and unwavering support to dedicated staff members. Proven track record of delivering results and fostering a positive work environment. Ready to bring expertise to drive continued success for any organization.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Innovativ Physical Therapy and Fitness Center
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Assistant Store Manager
Loft
04.2022 - 10.2024
- Managerial duties to include: scheduling, hiring of potential employees, supporting the store manager in daily business operations
- Interacting with customers and other tasks assigned by the store manager
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Manager
Dunkin Donuts
06.2021 - 04.2022
- Planned and executed strategies to increase business and drive profit growth
- Prepared schedules and assignments to meet short and long term business demands
- Monitored employee work to assess performance and identify knowledge gaps
- Cross-trained staff in secondary roles to expand operational diversity
- Organized training for new team members and routine retraining for established employees
- Reduced expenses, implementing policies to reduce waste and streamline activities
- Managed legal requirements for business operations
- Provided teams with clear objectives and consistent performance-oriented policies
Senior Hospitality Manager
P.F. Changs China Bistro
10.2015 - 06.2021
- Trained, scheduled, and performance-managed lobby staff
- Kept lobby and desk areas running smoothly with expert handling of employee or guest issues
- Managed guest satisfaction by facilitating resolutions in collaboration with staff and other managers
- Enforced safety requirements, property rules and emergency procedures
- Maintained consistently high level of standards throughout restaurant
- Kept day-to-day operations in line with budget using shift management strategies and optimal food and labor controls
- Protected restaurant profits with good security protocols, supply management strategies, and team scheduling expertise
- Developed strong vendor rapport and negotiated favorable prices on quality food products
- Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy
- Maintained compliance with health code and sanitation requirements
- Worked with FOH and BOH staff to support superior service delivery
Education
Medical Assistant Certification -
National career Institute
East Orange, New Jersey06.2010
Surgical Technology - Surgical Technician
Eastern International College
Jersey City, New Jersey04.2007
Business Management - Management
Drake College of Business
Bronx, New York03.1998
Skills
- New business expansion
- Financial records oversight
- Employee training
- Team leadership
- Performance management
- Policy implementation
- Strong communication
- Problem-solving
- Staff training
Timeline
Front Desk Receptionist
Innovativ Physical Therapy and Fitness Center
10.2024 - Current
Assistant Store Manager
Loft
04.2022 - 10.2024
Manager
Dunkin Donuts
06.2021 - 04.2022
Senior Hospitality Manager
P.F. Changs China Bistro
10.2015 - 06.2021
Medical Assistant Certification -
National career Institute
Surgical Technology - Surgical Technician
Eastern International College
Business Management - Management
Drake College of Business
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