Abbey Lazeren
Fin and Feather Outdoor Adventure Camp
South Grafton,MA
3
years of professional experience
Work History
Hostess
1 Year- Greeted and seated guests, ensuring timely service and a welcoming atmosphere.
- Supported waitstaff during peak hours by managing table assignments and guest expectations.
- Managed reservation system, optimizing seating arrangements to enhance guest flow.
- Assisted in training new hosts on operational procedures and customer service standards.
- Coordinated with kitchen staff to communicate guest needs and special requests effectively.
- Maintained cleanliness and organization of the front-of-house area.
Camp Counselor
3 Years 1 Month- Led daily activities, ensuring camper engagement and safety throughout various outdoor adventures.
- Developed and implemented age-appropriate programs to enhance campers' skills and confidence in nature.
- Mentored junior counselors, fostering teamwork and improving overall camp experience for staff and campers alike.
- Coordinated logistics for group excursions, including transportation, equipment setup, and schedule management.
- Resolved conflicts among campers by applying conflict resolution techniques to maintain a positive environment.
- Trained new staff on camp policies, procedures, and emergency protocols to uphold high safety standards.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
Hostess / Busser / Food Runner
1 Year 4 Months- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservation systems to optimize table turnover and guest experience.
- Coordinated with kitchen and waitstaff to maintain seamless service flow.
- Trained new staff on hosting procedures and customer engagement techniques.
- Monitored dining room activity to anticipate needs and enhance guest satisfaction.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Customer service expertise
Interactive communication skills
Guest engagement
Timeline
Hostess
Teds Montana Grill
08.2025 - CurrentRead More
Hostess / Busser / Food Runner
John Henry's Tavern
04.2024 - 08.2025Read More
Camp Counselor
Fin and Feather Outdoor Adventure Camp
07.2023 - CurrentRead More
Grafton High School
High School Diploma
Read More