Abbey Monroe
Louisville,KY
Summary
Proven track record in enhancing customer satisfaction and loyalty at Corner Bakery, adept in cash register operations and fostering positive customer experience. Demonstrated ability to mentor staff and adapt to new technologies, significantly improving transaction accuracy and efficiency. Excelled in teamwork and customer service, contributing to increased repeat business.
Overview
1
1
year of professional experience
Work History
Cashier
Corner Bakery
2401 Preston Rd, Plano, TX 75093
11.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked closely with shift manager to meet challenges and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Proactively stocked, tagged and displayed merchandise.
Education
Bachelor of Science - Multimedia
Abilene Christian University
Abilene, TX05.2027
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Friendly Disposition
- Customer Relations
- Order Taking
- Upselling
- Inventory Stocking
- Cash Register Operations
- Relationship Building
- Team Collaboration
- Cash handling expertise
Timeline
Cashier
Corner Bakery
11.2021 - 06.2022
Bachelor of Science - Multimedia
Abilene Christian University