Summary
Work History
Education
Skills
Timeline
About Me:
SalesAssociate

Abbey Stern

Houston,TX

Summary

Diligent Management positison with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Work History

Sales Associate

Lowe's
2014 - 2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Greeted customers and provided outstanding customer service.

Server

BJ's Restaurant & Brewhouse
2012 - 2013
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

IHOP Diner
2010 - 2012
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Assistant Store Manager

Andy's Hardware
2000 - 2010
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created and maintained safe and secure work environments for employees.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Staring New and Mantling Industrial accounts.

Auxiliary Firefighter(volunteer)

Northwest Volunteer Fire Department
1999 - 2007
  • Promoted a safe working environment for all firefighters through consistent adherence to safety guidelines and protocols.
  • Provided vital support during medical emergencies, administering first aid and assisting paramedics as needed.
  • Improved team communication during high-pressure situations through comprehensive training in radio procedures.
  • Minimized property damage during fires by employing effective fire containment strategies.
  • Changing H2o bottles on Firefighter Backs and Maintained the needs of firefighter, and patients.
  • Assisting on saving lives.

Education

High School Diploma -

Klein Forest High School
Houston, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Loss prevention
  • Strong management
  • Cash handing
  • Store deposit
  • Excellent Customer Service
  • Pricing merchandise
  • hiring, Training and Development of staff
  • Inventory control
  • ordering, checking in and disbursement of merchandise
  • Great communication with vendors
  • Opening to closing procedures (key holder)

Timeline

Sales Associate

Lowe's
2014 - 2015

Server

BJ's Restaurant & Brewhouse
2012 - 2013

Server

IHOP Diner
2010 - 2012

Assistant Store Manager

Andy's Hardware
2000 - 2010

Auxiliary Firefighter(volunteer)

Northwest Volunteer Fire Department
1999 - 2007

High School Diploma -

Klein Forest High School

About Me:

For nearly twelve year, I have embraced the incredibly rewarding role of a stay-at-home mom. This period has been deeply fulfilling,allowing me to dedicate my time and energy entirely to my family, which remains my utmost priority. My daughter is now almost 13, and my son with Special needs is approaching 12 years old. I am immensely grateful for the opportunity to have cherished these formative years with them, an experience made possible by the unwavering support of my dedicated husband of 19 years.

As my children approach greater independence, I feel a strong desire and a clear readiness to transition back into the professional workforce and cultivate a fulfilling career alongside my family life. 

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Abbey Stern