Abbie Martin
Pensacola,FL
Summary
Results-driven waitress known for implementing effective upselling techniques and resolving customer complaints with professionalism. Skilled in using POS systems and maintaining cleanliness, dedicated to creating memorable dining experiences. Detail-oriented professional with experience in fast-paced dining environments. Ability to enhance guest experiences through attention to detail.
Overview
7
7
years of professional experience
Work History
Waitress
Olive Garden - Darden Restaurants
02.2023 - Current
- Provided exceptional customer service to enhance guest dining experience.
- Accurately processed orders using POS system combined with guest-facing ziosk tablets.
- Collaborated with kitchen staff to ensure timely food.
- Managed multiple tables (five-table sections) efficiently in fast-paced environment.
- Assisted in maintaining cleanliness and organization of dining area.
- Implemented upselling techniques to increase sales and improve guest engagement.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Checked guests' identification before serving alcoholic beverages.
Waitress
Papa Lozzi Italia
04.2021 - 01.2023
- Processed orders using Toast system.
- Trained new servers on menu knowledge and service techniques, enhancing team performance.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed to-go orders over the phone and packaged them upon customer arrival.
- Explained in detail daily off-menu specials created by Chef Lozzi, including appetizers, soups, entrees, and desserts.
Hostess
Jaco's Bayfront Bar & Grille
08.2018 - 08.2020
- Greeted and seated guests, ensuring optimal dining experience and customer satisfaction.
- Managed reservations and waitlists efficiently.
- Collaborated with servers to communicate special requests and seating.
- Trained new host staff on customer service protocols and operational procedures.
- Presented a warm smile and dressed appropriately every day for work.
- Consulted with customers to understand their desires and suggest the best seating to meet their needs.
- Made guests feel welcome and happy even during busy periods with long wait times.
- Helped the restaurant team by bussing tables between customers to allow for seating.
- Monitored dining area for cleanliness and organization, enhancing overall ambiance.
Education
Bachelor of Science - Nursing
Pensacola State College
Pensacola, FL05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Safe food handling
- Menu recommendations
- Food running
- Upselling techniques
- POS system operations
- Cleanliness
- Decision-making
Timeline
Waitress
Olive Garden - Darden Restaurants
02.2023 - Current
Waitress
Papa Lozzi Italia
04.2021 - 01.2023
Hostess
Jaco's Bayfront Bar & Grille
08.2018 - 08.2020
Bachelor of Science - Nursing
Pensacola State College