Abbie Patrello
Dallas,TX
Summary
Customer-focused retail leader who improved customer connection scores by 49% through coaching, engagement, and service standards. Brings hands-on strength in team supervision, labor scheduling, merchandising, inventory management, and problem resolution to support efficient, high-performing store operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
REFORMATION
10.2025 - 02.2026
- Handled inquiries with empathy and accuracy, consistently meeting or exceeding daily performance goals.
- Assisted customers with styling, problem resolution, and shopping guidance, including fit questions and product selection to enhance their shopping experience.
- Guide customers through post-purchase needs by knowing Reformation shipping, fulfillment, and return procedures end to end.
- Stay organized in fast-paced, high-volume settings while managing multiple conversations and priorities at once.
- Shared customer feedback and product insights with merchandising, operations, and product development teams to inform future product offerings.
Sales Associate
SKIMS
Dallas, TX
10.2025 - 12.2025
- Guided customers in product selection, sizing, fit, and styling to create seamless shopping experiences.
- Developed strong knowledge of Skims collections, product launches, and brand standards to support consistent service.
- Coordinated daily store operations, including replenishment, merchandising, and shipment processing, to ensure efficient store functionality.
- Maintained visual merchandising standards to ensure sales floor aligned with brand presentation guidelines.
Shift Supervisor
Starbucks
Dallas, TX
11.2022 - 04.2025
- Directed daily operations for high-volume retail cafe, overseeing team supervision, inventory control, and customer service delivery.
- Ensured operational consistency and accurate inventory management while reinforcing brand standards and coaching team members for skill development.
- Drove customer connection score growth of 49% through targeted engagement initiatives and service coaching.
- Coordinated weekly staff scheduling to optimize labor alignment with business demand and cost targets.
- Trained team members and coached peer trainers to support consistent onboarding and staff development.
- Collaborated with management on store objectives and assisted in executing promotional campaigns to drive customer engagement.
Barista
Starbucks
Dallas, TX
12.2021 - 11.2022
- Supported customers with consistent, high-quality service in fast-paced retail setting.
- Prepared beverages to standard, completed daily tasks, and ensured smooth store operations.
- Trained new team members on procedures, standards, and product knowledge, enhancing onboarding experience.
- Assisted with opening and closing duties, collaborating with shift leads to maintain operational checklists.
Server
First Watch
Dallas, TX
04.2021 - 07.2021
- Delivered fast, accurate guest service in busy breakfast restaurant, managing multiple tables to enhance guest satisfaction.
- Promoted specials and premium menu items, contributing to increased upsell revenue.
- Entered orders and processed guest transactions in Aloha POS to support efficient service.
- Collaborated with team members to maintain service flow and ensure guest satisfaction.
Server
Dream Cafe
Dallas, TX
05.2020 - 10.2020
- Delivered friendly, efficient service in casual dining setting, supporting kitchen staff to enhance guest experiences during busy shifts.
- Assisted with food preparation and expedited orders to minimize service delays.
- Maintained clean, organized dining area to uphold health and safety standards.
Hostess
Dream Cafe
Dallas, TX
10.2017 - 08.2019
- Welcomed guests and managed table seating for an upscale casual restaurant. Monitored guest flow and worked with servers to ensure efficient table turnover.
- Coordinated seating assignments to enhance guest experience through reduced wait times and optimized table usage.
- Assisted with special event setup and service, facilitating seamless group experiences.
- Provided food and beverage service while ensuring effective communication of dietary needs.
Education
High school diploma -
Lake Highlands High School
Dallas, TX05-2020
Skills
- Shift management
- Staff training and development
- High-volume scheduling
- Conflict resolution
- Visual merchandising
- Guest experience management
- Loss prevention
- Sales optimization
- Inventory management
- Retail operations
- POS systems (Aloha, Toast)
- Microsoft Office Suite
Certification
- Driver's License
- Food Safety Manager Certification
- Food Handler Certification
- TABC Certification
Timeline
Customer Service Representative
REFORMATION
10.2025 - 02.2026
Sales Associate
SKIMS
10.2025 - 12.2025
Shift Supervisor
Starbucks
11.2022 - 04.2025
Barista
Starbucks
12.2021 - 11.2022
Server
First Watch
04.2021 - 07.2021
Server
Dream Cafe
05.2020 - 10.2020
Hostess
Dream Cafe
10.2017 - 08.2019
High school diploma -
Lake Highlands High School