Abbie Sterwerf
Lebanon,OH
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Salesperson
Orange Theory
Mason, OH
02.2023 - Current
- Provided exceptional customer service, enhancing guest experience and satisfaction levels.
- Maintained knowledge of product offerings to effectively address customer inquiries and upsell services.
- Managed high-volume inbound and outbound calls, ensuring prompt customer service and issue resolution.
- Led initiatives to streamline workflow processes, reducing average handling time while maintaining service quality standards.
- Coordinated with management to implement promotional strategies, increasing product visibility and sales opportunities.
- Processed data updates and corrections efficiently, ensuring consistent information across databases.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Improved internal communication by maintaining accurate contact lists and employee records.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Teacher
All About Kids Learning Center
Mason, OH
01.2021 - 01.2024
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a nurturing environment promoting social, emotional, and cognitive development in students.
- Mentored junior staff on best practices for classroom management and educational techniques.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
Education
High School Diploma -
Lakota East High School
Liberty Township, OH05-2020
Skills
- Customer service
- Guest services
- Time management
- Microsoft office
- Data entry
- Data management
- Multitasking and organization
- Attention to detail
- Call handling techniques
- Inbound sales
- Appointment scheduling
- Call management
- Payment processing
- Problem-solving skills
- Customer communications
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved organization by introducing spreadsheets for daily tasks.
- Documented and resolved decline which led to member growth.
Languages
English
Native or Bilingual
Timeline
Salesperson
Orange Theory
02.2023 - Current
Teacher
All About Kids Learning Center
01.2021 - 01.2024
High School Diploma -
Lakota East High School
Certification
CPR Certified