Abbigayle Ketelsen
Rockton,IL
Summary
Cosmetology professional focused on hair services and client satisfaction, with strong attention to detail and a high-quality workmanship standard. Quick learner with a positive attitude, strong work ethic, and willingness to expand technical skills. Builds trust through professional communication and consistent service delivery in a team environment.
Overview
3
3
years of professional experience
Work History
Shift Lead
Tropical Smoothie Cafe
Machesney Park, Illinois
09.2024 - Current
- Resolved guest concerns through courteous service and prompt issue resolution, enhancing guest satisfaction.
- Managed customer inquiries and complaints professionally, fostering positive guest relationships.
- Completed opening and closing duties to ensure seamless business operations and maintain service quality.
- Supported team members by offering assistance and advice.
Crew Member
Beef-A-Roo
Roscoe, Illinois
10.2023 - 09.2024
- Resolved customer concerns professionally, ensuring satisfaction and loyalty.
- Processed cash register transactions and entered customer orders with accuracy.
- Maintained cleanliness of dining areas, kitchen surfaces, and equipment to support health and safety standards.
- Assisted team in completing duties efficiently, contributing to smooth daily operations.
- Maintained strong productivity and quality standards throughout shifts.
Education
First Class Cosmetology School
Beloit, WI08-2026
Skills
- Customer service
- Conflict resolution
- Appointment scheduling
- Team leadership
- Time management
- Adaptability
- Professionalism
- Communication skills
- Salon sanitation
Timeline
Shift Lead
Tropical Smoothie Cafe
09.2024 - Current
Crew Member
Beef-A-Roo
10.2023 - 09.2024
First Class Cosmetology School