Abby Altman
Cross,SC
Summary
Receptionist skilled in managing front office operations and delivering exceptional customer service. Expertise in organizing schedules and optimizing administrative processes to enhance workflow efficiency. Proven ability to effectively manage multi-line phone systems while maintaining a professional demeanor under pressure.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Window World of the Lowcountry
Ladson, SC
07.2024 - 04.2026
- Assisted customers via phone and in-person to schedule sales appointments efficiently.
- Ordered building permits from various municipalities for upcoming projects.
- Coordinated inspections with municipalities to finalize permits promptly.
- Processed customer payments accurately and timely.
- Maintained showroom organization and display readiness for visitors.
- Supported coworkers by providing assistance as needed across tasks.
Customer Service Rep/ Sales Lead Coordinator
FIRST CHOICE HEATING & AIR
Aynor, SC
06.2023 - 07.2024
- Delivered exceptional customer service and clerical support as primary CSR, managing all phone inquiries.
- Collected customer information and fulfilled requests or transferred to appropriate staff members.
- Created customer accounts and scheduled appointments while promoting maintenance memberships.
- Processed invoice payments accurately and in a timely manner as needed.
- Maintained schedules for technicians, project managers, and management to optimize workflow.
- Responded promptly to online reviews and inquiries via email and various platforms.
- Completed clerical tasks assigned by management, including copying, mailing correspondence, and registering new equipment.
- Conducted follow-up calls to customers to ensure satisfaction and address any concerns.
Loan Officer Assistant
ALPHA MORTGAGE ADVANTAGE
Fayetteville, NC
01.2023 - 06.2023
- Assisted loan officer in processing mortgage applications to facilitate loan approvals.
- Gathered client information and necessary documents for application completeness.
- Pulled credit reports to assess borrower eligibility and financial status.
- Maintained open communication between clients and loan officers throughout the process.
Loan Officer Assistant
NFM LENDING
Fayetteville, NC
08.2022 - 12.2022
- Facilitated loan approval process by assisting loan officer at every stage.
- Processed mortgage loan applications, ensuring timely approvals.
- Collaborated with financial institutions to verify applicant information for accuracy.
- Streamlined communication between clients and loan officers to enhance workflow efficiency.
Receptionist
MCLEOD FAMILY MEDICINE
Myrtle Beach, SC
04.2019 - 08.2022
- Delivered comprehensive clerical support to physician and staff by managing daily schedules and addressing patient needs.
- Scheduled and confirmed appointments to optimize workflow efficiency.
- Executed clerical tasks including filing, photocopying, transcribing, and faxing as needed.
Receptionist
CONWAY PHYSICIANS GROUP GASTROENTEROLOGY
Conway, SC
01.2018 - 04.2019
- Scheduled and confirmed appointments efficiently to maximize team productivity.
- Provided comprehensive administrative support by organizing documents, making copies, and sending faxes.
- Answered and directed incoming calls using a multi-line telephone system for effective communication.
Receptionist/ Safety Department
LEWIS TRUCK LINES
Conway, SC
01.2017 - 01.2018
- Tracked daily logs to comply with DOT regulations and manage financial documentation for tax obligations.
- Conducted orientation sessions for new hires to facilitate seamless integration into company culture.
Insurance Representative
CAROLINA OB/GYN
Murrells Inlet, SC
10.2015 - 01.2017
- Explained coverage details to patients, and answered questions or concerns.
Education
Conway High School
Conway, SCSkills
- Scheduling
- Account updating
- Complaint resolution
- Strong teamwork
- Strong organization
- Office equipment operations
- Document management
- Data collecting
- Calendar scheduling
- Calendar maintenance
Timeline
Customer Service Representative
Window World of the Lowcountry
07.2024 - 04.2026
Customer Service Rep/ Sales Lead Coordinator
FIRST CHOICE HEATING & AIR
06.2023 - 07.2024
Loan Officer Assistant
ALPHA MORTGAGE ADVANTAGE
01.2023 - 06.2023
Loan Officer Assistant
NFM LENDING
08.2022 - 12.2022
Receptionist
MCLEOD FAMILY MEDICINE
04.2019 - 08.2022
Receptionist
CONWAY PHYSICIANS GROUP GASTROENTEROLOGY
01.2018 - 04.2019
Receptionist/ Safety Department
LEWIS TRUCK LINES
01.2017 - 01.2018
Insurance Representative
CAROLINA OB/GYN
10.2015 - 01.2017
Conway High School