Abby Cook
Nesbit,MS
Summary
Accomplished Assistant Manager with a proven track record at Serendipity House, enhancing customer satisfaction and streamlining operations. Skilled in dispatching procedures and excelling in stress tolerance, I significantly reduced cash discrepancies and improved inspection scores. Expert in customer relations and time management, I foster professional relationships and efficient workflows.
Overview
5
5
years of professional experience
Work History
Dispatcher
Fleetwood Transportation Services
03.2018 - 08.2018
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Lead Sales Associate
The Children's Place
06.2017 - 10.2017
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Head of Store
SuperTans
03.2017 - 05.2017
- Maintained a clean, safe working environment compliant with company policies and local regulations – resulting in improved inspection scores.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Serendipity House
08.2013 - 07.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Hernando High School
Hernando, MS05-2016
Skills
- Dispatching procedures
- Stress Tolerance
- Customer Relations
- Critical thinker
- Decision-Making
- Time Management
Timeline
Dispatcher
Fleetwood Transportation Services
03.2018 - 08.2018
Lead Sales Associate
The Children's Place
06.2017 - 10.2017
Head of Store
SuperTans
03.2017 - 05.2017
Assistant Manager
Serendipity House
08.2013 - 07.2015
High School Diploma -
Hernando High School
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