Abby Crim
Client Relationship & Operations Professional
Charlotte,NC
Summary
Detail oriented, client focused professional with a background in administrative support, financial processing and customer-facing roles. Experienced in building trust, staying highly organized, and guiding clients through processes with professionalism and accuracy. Brings a relationship driven mindset and a needs based approach to supporting clients- well aligned with the Relationship Banker role.
Overview
6
6
years of professional experience
1
1
Language
Work History
Patient Service Specialist
Atrium Health
12.2025 - Current
- Supported approximately 150 daily client interactions while maintaining accuracy and attention to detail
- Reduced errors and delays by proactively identifying gaps in information
- Educated patients on available options and processes to support informed decision-making
- Followed established protocols to protect privacy and maintain compliance
Shift Lead
Fahrenheit Charlotte
03.2024 - 12.2025
- Managed cash handling responsibilities with accuracy
- Exercised sound judgment in resolving service issues in a fast-paced environment
- Identified customer needs and made recommendations to enhance revenue and customer experience
- Built strong relationships with repeat customers through personalized service
Administrative Assistant
Estampa Gaucha
03.2020 - 04.2021
- Handled confidential information with discretion and strict attention to accuracy
- Processed payroll accurately and on schedule, ensuring proper documentation and attention to detail
- Prepared, reviewed, and tracked invoices to support timely payment and accurate financial records
Education
High School Diploma -
Cox Mill High School
Concord, NC06-2019
Skills
- Relationship building
- Regulatory compliance
- Cash handling
- Error prevention
Timeline
Patient Service Specialist
Atrium Health
12.2025 - Current
Shift Lead
Fahrenheit Charlotte
03.2024 - 12.2025
Administrative Assistant
Estampa Gaucha
03.2020 - 04.2021
High School Diploma -
Cox Mill High School