Jurnee Tucker
Jacksonville,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Mayo Clinic
Jacksonville, FL
06.2022 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Supported clinical team by managing inventory levels of supplies, proactively ordering replacements when needed.
- Promoted a positive work environment by effectively collaborating with team members across departments.
- Optimized front office workflow by implementing effective organizational systems for filing, record-keeping, and appointment tracking.
- Managed high call volume , prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
- Contributed to revenue growth by accurately verifying insurance eligibility and billing information for each patient visit.
- Ensured prompt payment collection by thoroughly explaining financial policies to patients prior to treatment commencement.
- Supported the clinic''s commitment to continuous quality improvement by actively participating in internal audits and process reviews.
- Verified patient insurance eligibility and entered patient information into system.
Pharmacy Technician
CVS Pharmacy
Jacksonville, FL
08.2021 - 04.2022
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
Client Service Representative
McKesson
Jacksonville, FL
02.2020 - 04.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with company's resources.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Financial Analyst
Citibank
Jacksonville, FL
10.2017 - 01.2020
- Provided customer service to clients regarding banking products and services.
- Performed daily operations such as balancing cash drawers and reconciling transactions.
- Resolved customer inquiries in a timely manner while adhering to all applicable laws and regulations.
- Ensured that all documentation was accurate prior to submitting for approval or processing.
- Handled incoming calls from customers regarding their accounts or banking needs.
- Analyzed customer data to identify potential cross-selling opportunities for additional bank products and services.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
Education
Law Enforcement Academy -
Florida State College of Jacksonville
Jacksonville, FL06.2017
High School Diploma -
Atlantic Coast High School
Jacksonville, FL06.2014
Skills
- Professionalism and Ethics
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Regulatory Compliance
- Eligibility Determination
- Medical Billing
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Relationship Building
- Phone and Email Etiquette
- Payment Processing
- Quality Assurance
- Data Collection
- Risk Management
Certification
Certified Pharmacy Technician
Timeline
Patient Service Specialist
Mayo Clinic
06.2022 - Current
Pharmacy Technician
CVS Pharmacy
08.2021 - 04.2022
Client Service Representative
McKesson
02.2020 - 04.2021
Financial Analyst
Citibank
10.2017 - 01.2020
Law Enforcement Academy -
Florida State College of Jacksonville
High School Diploma -
Atlantic Coast High School