Hi, I’m
Abby Crozier
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
years of professional experience
Work History
Emerson Automation SolutionsCharlotte, NC
Field Service Engineer
10.2021 - Current
Job overview
- Traveled to various power plants on short notice to support customers by working weekends and overtime.
- Identified engineering problems and recorded solutions for reference purposes.
- Provided on-site services, installed new systems and escalated customer complaints.
- Diagnosed system failures and determined most cost-efficient solutions.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Repaired defectives units using manuals and tools.
- Reviewed team safety behaviors and individual personal protective equipment.
Education
Western Carolina UniversityCullowhee, NC
Bachelor of Science from Engineering Technology
05.2021
University Overview
- Spring, 2021 - Honor Roll
- Additional Coursework in 3D Solid Modeling (Creo)
- Foam Capture, Jeld-Wen, Capstone Project: Challenged with the task of creating a device to capture excess foam escaping from foam-injected exterior doors produced by Jeld-Wen. Solution: 3D modeled and 3D printed removable devices to be implemented in Jeld-Wen's production process.
Skills
- Network Installation
- On-Site Support
- Computer Hardware Repair
- People Skills
- Safety Planning
- Hands-On Diagnostics
- Following Safety Practices
- Troubleshooting and Diagnostics
- Component Repairs
- Supervision & Leadership
- Customer Service
- Customer Management
- Worksite Preparation
- Knowledge of Industry Best Practices
Timeline
Field Service Engineer
Emerson Automation Solutions
10.2021 - Current
Western Carolina University
Bachelor of Science from Engineering Technology