Abby Davis
Lynn,IN
Summary
Dynamic professional with extensive experience in customer service and team leadership at Journey Home. Proven track record in training and mentoring staff, enhancing customer satisfaction, and optimizing cash handling accuracy. Committed to maintaining high standards of store maintenance while fostering a collaborative environment that drives performance improvement.
Overview
2027
2027
years of professional experience
Work History
Key Holder
Dollar General
Cna
Pineknoll
Winchester
12.2024 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes for nursing staff review.
- Supported mobility by assisting residents in transfers and ambulation.
- Maintained cleanliness of resident areas, promoting a hygienic environment.
- Provided emotional support to residents, enhancing their overall well-being.
- Adhered to safety protocols, ensuring compliance with regulatory standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Store Manger
Journey Home
Union City, OH
01.2024 - 12.2024
- Oversaw daily operations, ensuring efficient workflow and high standards of customer service.
- Trained and mentored staff, fostering a collaborative team environment focused on performance improvement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and executed sales strategies that enhanced store profitability and customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Ensured compliance with safety regulations, maintaining a secure shopping environment for customers and employees.
- Led community outreach initiatives, strengthening brand presence and customer loyalty within the local market.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Randolph Southern
Lynn, INSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Customer service management
Timeline
Cna
Pineknoll
12.2024 - Current
Store Manger
Journey Home
01.2024 - 12.2024
Key Holder
Dollar General
High School Diploma -
Randolph Southern