Abby Gray
New York
Summary
Results-driven professional with expertise in leadership, customer service and fostering professional growth. Skilled in relationship building and deadline management, contributing to improved efficiency and enhanced client communications.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Team Lead
Crest Insurance Group
10.2024 - Current
- Led team of 20+ insurance professionals in executing policy renewals, client communications, maintaining company protocol.
- Mentored and trained new and junior staff.
- Implemented streamlined protocols, increasing efficiency amongst the team.
- Developed training materials for new hires, accelerating onboarding and knowledge retention processes.
- Coached team members in techniques necessary to complete job tasks.
- Organize meetings between the company and carrier partners.
Account Executive
Crest Insurance Group
10.2019 - Current
- Developed and executed tailored insurance solutions to meet client needs.
- Managed a book size of $750k.
- Cultivated strong client relationships through proactive communication and support.
- Collaborated with underwriting teams to expedite policy issuance and claims processing.
- Analyzed market trends to identify growth opportunities for new business.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Education
Bachelor of Arts - Journalism
University of Wyoming
Laramie, WY05-2019
Minor - Public Relations
University of Wyoming
Laramie, WY05-2019
Skills
- Attention to detail
- Conflict resolution
- Customer service
- Leadership
- Time management
- Relationship building
- Client communication
- Workflow management
- Quick and resourceful learner
Certification
- CISR - Certified Insurance Service Representative
- Licensed P&C Insurance Agent
Timeline
Team Lead
Crest Insurance Group
10.2024 - Current
Account Executive
Crest Insurance Group
10.2019 - Current
Bachelor of Arts - Journalism
University of Wyoming
Minor - Public Relations
University of Wyoming