Abby Humphries
Easley ,SC
Summary
I am a Friendly, loyal, and very dedicated mom who wants to succeed in any given environment. I'm a dynamic professional with a proven track record in high-pressure environments, including emergency dispatch at Greenville County Sheriff's Office. I excel in critical thinking and multitasking, seamlessly integrating computer skills and active listening to enhance customer experience and team performance. I adept at mentoring with a strong, outgoing personality, consistently achieving positive outcomes. My background in customer service and strong computer skills ensure high-quality outcomes under pressure, making me a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Grove Medical Inc.
12.2023 - Current
- I am assigned sales reps and review their medical orders for nursing homes or direct patients.
- I communicate professionally through phone
calls or emails with each customer, ensuring they are receiving the right items and correcting any mistakes. - I listen to the customers needs/wants and handle concerns quickly.
- I can multi-task, prioritize, and manage time effectively.
- I assist customers in navigating our company website and placing orders online, improving overall user experience.
911 Communications Supervisor
Greenville County Sheriff S Office
04.2018 - 11.2023
- I was assigned my own shift of about 8 dispatchers and 2 call-takers. Each day I had to supervise and monitor the activities of receiving and dispatching emergency 911 calls.
- Not only did I supervise, but I also had to train, coach, create radio schedules, discipline, develop performance plans, and evaluate the performance of my shift.
- I was taught excellent customer service skills, leadership skills, coaching abilities, teamwork, and time management.
- As a 911 dispatcher, I had to swiftly dispatch deputies to necessary locations and set priorities among incoming events. I also had to provide calm and reassuring assistance to callers in high-stress situations, maintaining composure.
Server/Bartender
Carolina Ale House
02.2014 - 04.2018
- I demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- I served food and beverages with high customer volume during special events, nights, and weekends.
- I worked with the POS system to place orders, manage bills, and handle complimentary items.
- I also performed opening and closing duties, ensuring the bar was prepared for each shift.
- Served high customer volumes during special events, nights, and weekends.
Education
No Degree - Secondary Education
University of South Carolina Upstate
Spartanburg, SCHigh School Diploma -
Wren High School
Piedmont, SC05.2012
Skills
- Outgoing Personality
- Critical Thinking
- Active Listening
- Strong multitasking
- Positive Role Model and Mentor
- Works Well Under Pressure
- Computer Skills
- Lesson Planning
- Social Media Design
- Layout Design
Timeline
Customer Service Representative
Grove Medical Inc.
12.2023 - Current
911 Communications Supervisor
Greenville County Sheriff S Office
04.2018 - 11.2023
Server/Bartender
Carolina Ale House
02.2014 - 04.2018
No Degree - Secondary Education
University of South Carolina Upstate
High School Diploma -
Wren High School