Abby Josiah
Poughkeepsie,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Real Estate Sales Associate
Keller Williams
Hopewell Junction, NY
02.2023 - Current
- Advised clients on property values, taxes, zoning regulations, mortgages and legal requirements.
- Organized open houses and other events to promote properties for sale.
- Negotiated contracts between buyers and sellers of real estate.
- Provided guidance to clients throughout the entire home buying process.
- Collaborated with agents, brokers and other professionals to facilitate successful transactions.
- Conducted walkthroughs with prospective buyers or tenants before contracts are finalized.
Bank Manager
Trustco Bank
Highland, NY
05.2006 - 12.2016
- Developed and implemented strategies to increase customer satisfaction ratings.
- Conducted quarterly performance reviews for branch employees.
- Created and maintained a positive work environment within the branch.
- Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
- Prepared monthly reports on branch operations and submitted to corporate office.
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Participated in community events related to banking services provided by the bank.
Direct Support Professional
Europa Association
Poughkeepsie, NY
05.2005 - 05.2006
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands and social activities.
Direct Support Professional
Taconic Innovations
Wappingers Falls, NY
06.2004 - 01.2006
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Assisted individuals in development of social skills to become integrated in community.
- Accompanied or transported clients to appointments, errands and social activities.
Education
Associate of Applied Science - Computer Information Systems
Ulster Community College
Stone Ridge, NY05-2002
Skills
- MLS
- Appraisals
- Property Management
- Real Estate Law
- Client documentation
- Appointment Scheduling
- Transportation
- Safety Monitoring
- Goal Setting
- Social Skills Development
- Banking operations
- Loan Processing
- Cash Management
- Willing to Learn
- Compliance Assessment
- Sales Support
- Team Building Leadership
Affiliations
- Athletics
Languages
English
Professional
Luo
Professional
Certification
- License Real Estate Agent
References
References available upon request.
Timeline
Real Estate Sales Associate
Keller Williams
02.2023 - Current
Bank Manager
Trustco Bank
05.2006 - 12.2016
Direct Support Professional
Europa Association
05.2005 - 05.2006
Direct Support Professional
Taconic Innovations
06.2004 - 01.2006
Associate of Applied Science - Computer Information Systems
Ulster Community College