Abby Krause
Clinton,IA
Summary
Driven professional with a proven track record in customer service and team collaboration, demonstrated during tenure at Oranges and Elbows. Excelled in quality assurance and relationship management, enhancing client satisfaction and team efficiency. Skilled in coaching and multitasking, achieving significant improvements in operational performance and customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential House Cleaner
Oranges and Elbows
Iowa City, IA
03.2023 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client's specific preferences, leading to higher levels of satisfaction.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
Waitress
Sports Column
Iowa City, IA
07.2022 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Team Lead
University of Iowa Housing and Dining
Iowa City, IA
10.2021 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA05.2025
Skills
- Reliability and punctuality
- Quality Assurance
- Customer Service
- Hospitality background
- Strong multitasking
- Team Collaboration
- Handling Complaints
- Relationship Management
Certification
Resilience and Trauma-Informed Perspectives Certification
Timeline
Residential House Cleaner
Oranges and Elbows
03.2023 - Current
Waitress
Sports Column
07.2022 - 08.2023
Team Lead
University of Iowa Housing and Dining
10.2021 - 10.2022
Bachelor of Arts - Psychology
University of Iowa