Abby Riedel
Kwik Star
Madrid ,IA
6
years of professional experience
Detail-oriented leader known for effective communication and multitasking. Experienced in supervising large teams and customer service, ready to drive improvements in operations and enhance overall customer experience.
Work History
Assistant Store Leader
1 Year 7 Months- Manage weekly work schedules for a team of around 30 employees, ensuring efficient labor allocation and adequate staffing
- Coordinate inventory replenishment and workplace organization to support daily operations and enhance customer experience
- Conduct quarterly inventory counts and reconcile inventory records to maintain accurate stock levels and minimize loss
- Maintain store security by completing required security procedures, audits, and compliance documentation
- Collaborate effectively in a fast paced, high volume environment, prioritizing tasks and adapting to changing business needs while maintaining quality standards
Supervisor
1 Year- Collaborated with private pay department to streamline electronic billing processes and ensure timely invoicing
- Managed employee performance by conducting coaching sessions, documenting performance concerns, and administering corrective actions in accordance with company policy
- Coached and mentored team members to improve key performance metrics
- Managed employee performance through coaching sessions, documentation of performance concerns, and corrective actions per company policy
- Coached and mentored team members to enhance key performance metrics
- Worked with our private pay department to assist with electronic billing processes and sending out invoices in a timely manner
Call Center Representative
2 Years 11 Months- Resolved customer complaints efficiently, ensuring high satisfaction levels and repeat business.
- Managed inbound customer inquiries regarding meal delivery services and product offerings.
- Utilized call center software to track interactions and maintain accurate customer records.
- Trained new employees on standard operating procedures and best practices in customer service.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Associate of Arts - General Studies
Skills
Customer relationships
Team management
Task delegation
Talent acquisition
Workforce planning
Inventory management
Microsoft Office Suite
Customer service
Multitasking and organization
Verbal and written communication
Timeline
Assistant Store Leader
Kwik Star
01.2025 - CurrentRead More
Supervisor
Mom's Meals
01.2024 - 01.2025Read More
Call Center Representative
Mom's Meals
02.2021 - 01.2024Read More
DMACC
Associate of Arts from General Studies
Read More